Head of Operations & Business Management

Director, Operations – Promark Utility Services

Reporting to the President of Promark Utility Services, a division of Telecon, the Director of Operations is responsible for overseeing all utility locating activities and traffic control services in their respective region(s) including health and safety, administration, team management, client relationships, and field activities. This person will work closely with the President, our clients and internal teams to ensure deliverables are met on time and to standard, by ensuring the execution of Promark’s vision, achieving its strategic and financial targets, as well as providing leadership over and direction to Promark employees, contractors, and external vendors.

Job Location: Tacoma, Washington

You Will Have The Opportunity To

Work with the President and Telecon business partners to grow the assigned market(s) by securing utility locating and related contracts, including being a key member of the procurement team

Develop and implement resource plans to successfully execute contracts

Ensure projects and programs are planned and organized according to Telecon commitments, planned budget, and customer commitments.

Lead Operations Managers and Supervisors toward company goals and objectives.

Ensure compliance and implement company procedures with regards to Health & Safety and quality; drive a health and safety culture, led by example for the team.

Use organizational expertise and management skills to reach financial and operational goals.

Ensure financial KPI’s are followed and met; propose alternative solutions and actions when required.

Measure productivity according to set KPI’s.

Identify and resolve technical, operational, and organizational issues and problems; identify potential roadblocks and propose alternative solutions and take actions as required.

Oversee, manage, and plan all fleet and equipment within respective region.

Optimize resources, materials, and equipment to improve the financial performance of the organization.

Monitor and review performance and regularly report on business unit performance.

Participate in estimate/ RFP preparation as required based on knowledge of construction market and pricing.

Work with Senior Leaders and the Talent & Culture team to ensure the proper resources are in place to fulfill Telecon obligations.

Meet with key clients and visit onsite projects.

Ensure client satisfaction.

Lead, communicate, and embody the company’s vision and culture.

THIS ROLE IS FOR YOU IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES

Minimum of 10 years of relevant experience with at least 5 years at the management level. Management experience

Bachelor’s degree in engineering or business, or an equivalent combination of education and work experience

Professional designation (i.e., P. Eng or PMP) considered an asset.

Previous experience in utility locating strongly preferred

Self-starter – able to work independently with limited supervision.

Experience leading continuous improvement initiatives and improving productivity through process improvement.

Ability to establish and maintain effective working relationships with other department staff, management, vendors, outside agencies, and community groups.

Must be able to travel locally and to different states

Entrepreneurial spirit and experience developing and implementing new teams, offices and programs a major asset

Benefits

Group benefits and 401K program.

Employee assistance program – if you are feeling stressed, having sleep problems, or worrying about your budget you can have help anytime, anywhere and it is all confidential

Employee perks including discounts from suppliers on various products and services such as insurance, wireless bundles, movie tickets, travel, software, books, and much more.

Additional Perks

A dynamic work environment where you can develop your potential – Training provided for technical positions.

Health & Safety first: this is our number one priority.

Telecon values different views and new ideas. Telecon is committed to providing a fair, inclusive, equitable, accessible, and respectful workplace to all independent of age, gender, race, beliefs, or background.

We welcome and encourage applications from people with disabilities, we will be glad to provide accommodations upon request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

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