Head of Client Experience - Remote

Roofing experience is NOT required. (In-bound)
Superior Roofing Company is building a modern virtual roofing sales system focused on speed, communication, and consultative presentations.
Instead of relying on traditional in-home sales appointments, homeowners move through a structured virtual process where they receive roofing designs, pricing, material options, and project recommendations through scheduled video consultations.
Our goal is to create a faster, clearer, and more organized homeowner experience. In many cases, a homeowner can move from first contact to a scheduled consultation within the same day.
We are hiring a Executive Roofing Consultant to work closely with the Chief Revenue Officer (CRO) in conducting these homeowner presentations and guiding customers through roofing replacement decisions.
This is not a high-pressure sales role. We are building a structured, consultative presentation process focused on communication, clarity, and homeowner trust.
The role is best suited for someone who is highly organized, emotionally aware, technically capable, and comfortable managing conversations through video consultations and digital systems.
What You Will Do Schedule virtual consultations with homeowners
Prepare roofing replacement options, pricing, and recommendations
Guide homeowners through a consultative decision-making process
Work closely with the CRO and operations team throughout the sales cycle
Manage customer communication, scheduling, and follow-up
Maintain accurate CRM notes and pipeline organization
Coordinate appointments and calendars within Google Workspace
Create a professional and organized customer experience throughout the process
What Makes This Opportunity Different Inbound appointments are provided by the internal team
Virtual consultations are scheduled for our consultant team
High-ticket $30,000-$150,000 residential roofing projects
Structured presentation process and operational support
Fast-moving environment with significant growth opportunity
Opportunity to help shape the future virtual sales model of the company
Ideal Background Presentation-heavy customer roles
Customer-facing consulting or advisory experience
Strong organization and digital communication skills
Communication, organization, and professionalism matter.
Roofing experience is not required.
Preferred Qualifications Experience conducting video or virtual consultations
Familiarity with Google Workspace including Calendar, Meet, Docs, and Gmail
Experience using CRM systems and managing customer pipelines
Ability to manage multiple active customers and schedules simultaneously
Strong written and verbal communication skills
Background in psychology, negotiation, communication, or consultative sales is a plus
Compensation Structure Total compensation potential: $65,000-$120,000+
Performance incentives tied to closed projects and customer experience outcomes
Remote or hybrid work environment
Daily video consultations and internal coordination meetings
Fast-paced and highly collaborative environment
Equal Opportunity Employer Superior Roofing Company is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws.
Company: Superior Roofing Company
Location: Hybrid

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