Head of Operations Management (m/w/d)

Description
You must be located within the Huntington Corporate office footprint. This is a hybrid position.

Responsibilities

Establishes strategic plans that are in support of corporate goals and objectives, including the ongoing development and optimization of the Escalations Pod operating model.

Implements new policies and procedures to improve efficiency, strengthen controls, and ensure compliance with corporate and regulatory requirements, particularly across escalation and investigation processes.

Acts as a liaison with front office, middle office, and key partners (Risk, Compliance, Treasury, Technology) to facilitate timely escalation resolution and ensure alignment on issue management.

Manages day‑to‑day responsibilities for a team of direct reports within the Escalations Pod, including analysts responsible for:

Escalations management

Multi‑Currency Loans‑related operational support

Investigations and research activities

Oversees and drives resolution of escalations and exceptions, including:

Payment issues and non‑receipts

Multi‑Currency Loan‑related operational inquiries and discrepancies

Reconciliation breaks and account imbalances

Trade‑related exceptions and settlement concerns

Internal and external client escalations

Ensures all escalated items are resolved in a timely, accurate, and well‑documented manner, maintaining strong audit trails and adherence to control standards.

Establishes clear ownership, prioritization, and workflow management within the pod to ensure effective handling of high‑risk and time‑sensitive issues.

Identifies trends and root causes across Escalations, Multi‑Currency Loans, and Investigations activities and drives process improvements and control enhancements to reduce recurring issues.

Prepares, monitors, controls, and reports on the area’s performance to senior management.

Establishes quality of service levels for the area, ensuring responsiveness, accuracy, and consistency across all escalation‑related activities.

Performs other duties as assigned.

Basic Qualifications

Bachelor’s Degree

5 years of leadership

Experience with Microsoft Office

Preferred Qualifications

5 or more years of Foreign Exchange experience

Leadership experience within FX operations, particularly in escalations, investigations, or exception management

Proven leadership skills.

Ability to manage within a fast‑paced, high‑volume environment with competing priorities

Experience with Wall Street Systems and/or MTS

Experience managing operational workflows aligned to a pod‑based structure

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Huntington is an Equal Opportunity Employer.

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