Registrar - Emergency Department Registration

Emergency Room Registrar

Location: White Plains, New York

Department: WPH Patient Access Admitting_2

Work Shift: Day

Scheduled Hours: 3 PM-11 PM

Pay Rate/Range: $27.61 - $41.42

Job Summary: The Emergency Room (ER) Registrar is responsible for greeting and receipting all patients presenting to the emergency department in an ethical and efficient manner. In this role, you'll obtain demographics and insurance information from patients seeking treatment as well as understand and adheres to all EMTALA and HIPAA policies while insuring information obtained will support billable/collectable accounts. Will interact in a professional and customer-focused manner with patients, families and visitors being the calm and reassuring presence patients need as they navigate their hospital experience.

Essential Functions

Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

Receipts & greets all patients arriving to the main ER or the ambulance entrance.

Provides identification bracelet to all patients upon arrival, entry in EMR and verification of two patient identifiers.

Registers all patients requiring Emergency Services promptly and efficiently.

Responsible for quality assurance reviews registration information/data for accuracy and corrects delinquent data.

Integrate the use of Health Information System (HIS) for recording and completing all necessary patient demographics, insurance eligibility, copays, and correcting registration errors at the time of registration

Scan insurance cards and legal patient identifications

Scans face sheets sent in with patients arriving from other healthcare facilities.

Obtains and witnesses all signed consents related to the registration for treatment and billing purposes.

Provide each patient with all mandatory documents (i.e., Notice of Privacy Practices, Patient Bill of Rights)

Responsible for collection of all patient responsibility/co-pays promptly after medical services.

Deposit daily co-pay collections into safe with all required receipts, reconciliation sheets and reports in a sealed envelope with your signature on the envelope.

Follow Observation protocol when patient assigned from the ER.

Responsible for using the language interpreter for patient preferred language is other than English

Responsible for Press Ganey patient satisfaction.

Complete work queues during downtime to assist Patient Accounts with accurate and timely billing.

Must handle answering telephones promptly, efficiently, and professionally.

Escorts visitors and patients to appropriate areas; provides information to assist patients and/or visitors.

Maintains a safe, clean, and functional workstation/environment.

Performs all other related duties as assigned

Qualifications

• High School Required or GED
• 1-3 years Previous hospital experience preferred.
• 1-3 years Previous registration experience in a medical setting (physician office, hospital) strongly preferred.
• 1-3 years Familiarity with electronic medical record systems, EPIC preferred.
• Ability to type at least 45 words per minute (High proficiency)
• Knowledgeable in medical health insurances. (Medium proficiency)
• Knowledge of medical terminology. (Medium proficiency)
• Must be detail oriented, able to problem solve, multi-task and perform various registration duties on demand. Includes willingness to cover all areas as needed. (High proficiency)
• Bilingual helpful but not required (Low proficiency)
• Patient Financial Svcs Spec - HBI Learning must be completed during the onboarding process and prior to start Upon Hire Required

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

White Plains Hospital