Support Services Person ll

First Financial Credit Union (FFCU), a Southern Californian financial institution, is seeking a Card Service Representative to join its team at its new operations center in Pasadena. This role provides quality member service to internal and external members as well as provides technical support and education on products and services to front line staff. Performs monetary data entry and dispute research/resolution. Department supports Visa Debit, Visa Credit, ATM and Mobile Wallet

Provide support on card activation and resetting max PIN tries

Increase Visa Debit ATM and POS limits within maximum guidelines

Review and work daily chargeback financials, FIER, lost, return mail and fraud (CCS) reports

Able to use and explain Digital Wallet app features to members, for example: Resolve daily Synapsys service events within established service line agreements

Process ATM/Debit/Credit card disputes and fraud claims accordance with regulatory rules and Visa guidelines. Maintains dispute tracking, vendor communications, and general ledger balancing

Files Berkley/FinSecure claims as necessary

Performs various routine clerical duties

Actively participates in credit union and department team building/promotions

Performs all duties in compliance with laws, regulations, Credit Union policies and procedures

Proficient in Microsoft Word and Excel

Medical, Dental and Vision

• Vacation time for Union employees
• Additional Vacation Service award for every 5 years of service
• Incentives and Recognition based on performance
• Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
• Our dedication to the educational community sets us apart from other financial institutions. First Financial is an organization where your voice matters and your contributions are rewarded. The most important asset at First Financial is our people. That's why we offer an exception benefits program-from a competitive salary and 401(k) plan to comprehensive medical benefits.

Community Minded, Like You

Involvement/volunteerism with our local schools, educational community and more! Supporting local schools, teachers and students is at the core of our mission.

Over 90 years ago, First Financial was founded by educators for educators. Since that time, we have proudly championed the California educational community.