Clinic Receptionist (Full Time)

Join One of Arkansas' Best Places to Work!
HealthStar Physicians of Hot Springs is a growing, physician-led healthcare organization committed to delivering exceptional, patient-centered care across the Greater Hot Springs community. Our system includes family medicine, pediatrics, behavioral health, walk-in care, hospital medicine, advanced diagnostics, and healthcare practice management services—all working together to improve the health and wellbeing of the patients we serve.
For more than 26 years, HealthStar has built a culture centered on teamwork, respect, growth, and support for our employees both professionally and personally. We know healthcare is demanding, and we are intentional about creating an environment where employees feel valued, empowered, and connected to a meaningful mission.
When you join HealthStar, you become part of a team that is passionate about making a difference—for our patients, our communities, and each other.
Job Summary
We are seeking a friendly, dependable, and highly organized Clinic Receptionist to join our team. This position is often the first point of contact for our patients and plays an important role in creating a welcoming, efficient, and professional clinic experience.
The ideal candidate is comfortable working in a fast-paced medical office, communicates clearly, stays organized, and can manage multiple priorities while maintaining a positive attitude. This position requires strong customer service skills, attention to detail, and the ability to work closely with providers, clinical staff, and patients throughout the day.
Responsibilities
Greet patients and visitors in a friendly and professional manner
Check patients in and out for appointments
Verify patient demographic and insurance information for accuracy
Collect copays, balances, and other patient payments as required
Schedule, reschedule, and cancel appointments
Answer incoming phone calls and route messages appropriately
Assist patients with general questions regarding appointments, forms, referrals, and clinic processes
Maintain accurate patient information in the electronic medical record
Scan, upload, and organize patient documents as needed
Assist with completion and collection of required registration and consent forms
Monitor the clinic schedule and communicate delays or scheduling concerns to the appropriate team members
Coordinate with clinical staff to help maintain efficient patient flow
Assist with referral, medical record, and administrative tasks as assigned
Protect patient confidentiality and follow HIPAA requirements
Maintain a clean, organized, and professional front desk and waiting area
Communicate clearly and respectfully with patients, families, providers, and coworkers
Follow clinic policies, procedures, and customer service standards
Qualifications
High school diploma or equivalent
Strong customer service and communication skills
Excellent organizational skills and attention to detail
Ability to multitask and remain calm in a busy clinic environment
Comfortable using computers, scheduling systems, and other office technology
Ability to learn and accurately use an electronic medical record system
Professional appearance and demeanor
Dependable attendance and strong work ethic
Ability to work independently while also contributing as part of a team
Understanding of patient confidentiality and HIPAA requirements
Preferred Qualifications
Previous experience in a medical office, physician clinic, hospital, or other healthcare setting
Experience with medical scheduling or patient registration
Familiarity with insurance verification and copay collection
Experience using an electronic medical record system
Knowledge of medical terminology
Previous receptionist, front desk, or customer service experience
What We Are Looking For
We are looking for someone who enjoys helping people, communicates well, and takes pride in keeping things organized. The right candidate will be dependable, professional, comfortable learning new technology, and able to balance excellent customer service with the accuracy and efficiency required in a busy medical office.
Because the front desk sets the tone for the patient experience, we are looking for someone who can make patients feel welcomed and respected while also keeping the clinic running smoothly.
Benefits: Medical, Dental, and Supplemental Insurance available, Paid Time Off, Holidays, and 401k available
Job Type: Full-time
Medical specialties: Primary Care
Physical setting: Clinic
Standard shift: Day shift
Weekly schedule: Monday thru Friday
Work Location: Family Medicine Clinics

Join our team as we strive for operational excellence through dedicated support of our human resources initiatives and financial processes—driving positive change across our organization!
HealthStar Physicians of Hot Springs, PLLC is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.
"Best medical staff in hot springs.
Receptionist are awesome and..."
"They’re always thorough and
kind. Whether I see the physici..."

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