IT-Business Liaison

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Functional Title: IT Liaison and Privacy TL

Department: HIV STD Section

Computer and Mathematical

Shift: Day

Additional Shift:

Telework: Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Full Time/Part Time: Full time

Facility Location:

Serves as the Team Lead for Information Technology and Privacy, reporting to the HIV/STD Operations Director, with considerable latitude for the use of initiative and independent judgment. Performs highly advanced consultative services and technical assistance to Section programs, including the HIV/STD Prevention Unit, Care and Medication Unit and the HIV/STD/HCV Epidemiology and Surveillance Unit. Determines and presents business cases for IT projects. Prepare, document and implement project plans for system upgrades as needed. Oversees the coordination of data issues between multiple groups. Analyzes customer requirements, develop business procedures, and provide solutions to improve existing systems. Develop strategies for improving IT-related program operations, writes work plans for business improvement projects, oversees and monitors progress. Apply principles of project management for these projects. Conducts detailed monitoring, analyses and review of processes and procedures to define and recommend solutions to problems. Prepares summaries and briefings for senior management on major projects. Coordinates and completes agency assignments on IT procurement, IT project work plans, and capital authority requests. Provide deliverable summary for IT Projects and recommend appropriate actions.

Serves as HIV/STD Section liaison to all areas of the HHSC/DSHS Information Technology infrastructure (e.g., Project Management, Management Services, Application Development, Operations) and with budget staff on IT procurement, capital authority issues, and project work plans. Takes the lead on completing agency IT assignments, coordinating with programs to assure accuracy and validity of information. Serves as Section liaison to the Infectious Disease Services Division on IT issues, needs, and planning. Communicates on a technical and a non-technical level as needed with internal and external customers to provide, exchange, or verify information. Answers inquiries, addresses issues, and resolves problems and/or complaints. Develops and implements strategies to improve section disease surveillance systems and operations.

Serves as senior technical consultant to HIV/STD Section programs in identifying issues and opportunities to maximize the use of information technology resources for program business processes. Conducts monthly IT meetings with section managers to determine and respond to programmatic business needs. Maintains a database of section software licenses and coordinates renewals with IT business services staff. Researches and compares potential IT solutions to business problems and shares findings with management. Facilitates appropriate action regarding information resources, capital authority, health information technology (HIT), and health information exchange (HIE). Provides highly advanced technical support to managers to plan, implement, manage, and monitor projects, programs and services related to IT, capital authority, HIT, and HIE. Provides guidance to managers in the development and integration of new information technology resources to improve programs, and advises and interprets policies, procedures, rules, regulations, and standards of DSHS, Department of Information Resources, Health and Human Services Commission (HHSC), and other relevant agencies. Provides project management consultation to project sponsors, works with managers to improve operational efficiency, spearheads quality improvement efforts and special projects as needed. Utilizes project management principles to create schedules and detailed plans to complete the project, assembles resources and teams to accomplish tasks, monitors progress, and reports achievement of milestones to section management.

Works with managers, project sponsors, staff, contractors, and IT development teams to identify, define and analyze business/system requirements. Records and updates project issues and resolutions. Follows up frequently with IT staff to ensure resolutions are accomplished. Generates requirements, gains approval of stakeholders to ensure that they meet business needs and prioritizes needs to develop the solution. Escalates project issues for executive decisions as necessary. Participates on assigned project teams and steering committees.

Serve as the Team Lead for Privacy Coordinator. Report incidents determined to be violations or breach of confidential information. Assist with developing, conducting, and updating annual privacy/security training for the DSHS HIV/STD Section and its contractors. Ensuring training modules are updated annually to reflect updates from privacy incidents received, changing technology, and federal/state requirements. Maintaining privacy/security training tracking procedures for the HIV/STD Section. Developing policies, procedures and workflows that address emergent section business needs concerning security and confidentiality.

Other duties as assigned, including but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location

Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, coordination of people and resources, and of project management principles and practices

Knowledge of computer systems and applications for data management

Knowledge of program planning and implementation.

Knowledge of Project Management practices, principles, and processes.

Knowledge of Software Development Life Cycle (SDLC) methodologies.

Knowledge of facilitation and liaison techniques and practices

Skill in business, program, and systems analysis

Skill in writing and editing analyses, documentation, and reports

Skill in organizing and presenting complex information to a variety of audiences verbally and in writing

Skill in translating complex technical information verbally and in writing for non-technical audiences

Ability to devise effective solutions to administrative and fiscal barriers and problems

Ability to develop and evaluate policies and procedures

Ability to meet deadlines while working on multiple projects.

Ability to plan, organize, schedule and monitor completion of assigned projects.

Registrations, Licensure Requirements or Certifications:

Graduation from an accredited four-year College or university required, with a preference for major course work in a computer science or management information systems.

Two-years experience working in business analysis, systems analysis, project management, or a related field, including gathering, analyzing, and documenting business requirements, system requirements and process design.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on aiapply.co or via email at View email address on aiapply.co.