Receptionist - Health Plan

Receptionist Role
The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
Ensure that all tasks on the front office checklist are completed daily
Post payments to patient accounts in accordance with Company policies
Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team
Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
Active participant in daily morning huddles, monthly team meetings and any other meetings as required
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Maintains an appropriate professional appearance and demeanor in accordance with company policies; Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
High School Diploma or general education degree (GED)

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge of office practices, technology applications and patient insurances
Patient Advocate (flexible and adaptive; Process Focused Operator (data driven decision-maker; organized and structured; computer proficient)
Financial Acumen (understands profit drivers; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
Influencer (active listener/observer of behavior; Ability to manage tasks and time effectively without compromising the quality of the work
Medical, dental, and vision insurance

• Tuition Reimbursement
• Paid time to volunteer in your local community