Head of Operations & Business Management

Category : Client Operations Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

We welcome applications from active-duty service members, veterans, and military families.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at View phone number on click.appcast.io or contact us here. Experience managing authorization/prior authorization processes

Experience leading teams that support patient access or reimbursement services

Proven ability to manage KPIs, quality, productivity, and customer experience

Experience coaching leaders and holding performance discussions

Experience managing end-to-end patient or member cases

Understanding of case aging, escalation management, and follow-up processes

Experience balancing productivity with quality and patient outcomes

PBM, Specialty Pharmacy, Health Plan, Prior Authorization, Benefits Verification, Patient Support Program, Care Coordination, or Case Management operations

HIPAA and compliance awareness

Must have at least 6 months experience in case management and or benefits verifications

Flexible to work Monday-Friday and any 8 hours between 8:00AM-8:00PM EST

Data-driven decision making

Root cause analysis and process improvement

Strong coaching and supervisor development skills

Ability to manage multiple priorities while maintaining NPS, QA, and productivity goals

Escalation and stakeholder management

Proven ability to lead teams, manage KPIs, and drive results using data and sound business judgment.

Project Management: Minimal project management skills with the ability to manage multiple projects simultaneously and meet deadlines.

Excellent verbal and written communication skills, with the ability to effectively convey complex compliance requirements to various stakeholders.

Demonstrated ethical judgment and integrity in handling confidential and sensitive information.

Proactive in identifying operational compliance issues and implementing effective solutions.

Understand KPI and Operational Delivery/Execution with a strong desire to help, coach and develop teams to being #1.

Process Excellence

Emotional Intelligence

Data Literacy

We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.