Head of Operations & Business Management

Operations ManagerLocation: Holyoke, MassachusettsWho We AreAt Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.The RoleWe're seeking an Operations Manager to help build our newest facility. You will plan, develop, and lead a team within the Framebridge manufacturing business to excel in the areas of safety, quality, and customer deliveries. As an Operations Manager, you are accountable for developing and installing consistent assembly and material flow processes within their areas of responsibility. The processes and workflows will drive very high levels of safety, quality yields, and deliveries based upon customer order dates. The Operations Manager will develop their team to ensure that goals are met consistently. As an Operations Manager you'll hold the highest levels of communication across the organization and on the floor to ensure the business performs at the highest levels.This Manager will maintain aspirations, based upon performance, to grow into a Plant Manager or another leadership role within Framebridge.As a Framebridge Team Member, You Will:Show PrideWe stand behind our work, we sweat the details, and we strive for continuous improvement every day. Adapt & ActWe are creative and solution-oriented, flexible, and proactive. Embrace ChallengesWe embrace challenges with creative solutions and we know that collaboration is the only way to succeed. Secure the BatonWe take personal responsibility for delivering successful outcomes, not just completing tasks. When you are building a business where every piece is priceless, making it special is core.Build to LastWe are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.As Operations Manager, You Will:Be responsible for meeting our goals for safety, quality, delivery and cost.Drive improvement in processes through Lean/Kaizen events that lead to improved performance in the areas of safety, quality, delivery, and cost.Provide performance feedback and development plans for members of your team.Lead an environment driven to achieve business results.Accept continuous improvement as a value of the organization and be responsible for identifying performanceLead through a respect for people.Who You Are:Degree in Business or Engineering.Expertise in leading in a manufacturing operation.Experience in delivering performance management feedbackDemonstrated ability to implement continuous improvement activities.Benefits & Perks:Full medical, dental, and vision benefitsGenerous retirement program — 401(k) and employer-funded pension planParental leave and return programFlexible Time Off and paid holidaysFramebridge employee Free Frame codes and discountsShort-term disability and Life/AD&D InsuranceEmployee Assistance Program (EAP)Ongoing learning and development opportunitiesCommuter benefitsPet insuranceAnd more!Salary Information:The base range is $108K – $114K, plus potential performance bonuses. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.