Head of management hr

Want to help pets live their best lives?

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you .

We’re proud to be 'where the pets go' to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Position Summary The Senior Manager, HR Services will play an essential role in managing an evolving HR Services function, defining HR Services practices, managing HR Services compliance requirements, and improving process efficiency with a data-driven and customer centric approach. This role will partner closely with the HR COEs and HR Operations teams in managing initiatives from the planning and design phases through implementation and change management all while accounting for immediate and long-term impact to the partner experience and business productivity.

Key Responsibilities Develop and implement HR shared services processes that encompass the partner (employee) lifecycle and are efficient, scalable, and legally compliant

Manage the HR Services team to ensure accurate and timely processing of partner (employee) requests

Provide effective vendor management to ensure compliance with contractual terms and agreed deliverables as well as proactive identification of enhancement opportunities to meet evolving business needs

Design and implement HR Services SLAs, related policies, and training materials for end users

Produce and communicate regular metrics to stakeholders and utilize HR Analytics to develop solutions that address pain points and process gaps

Oversee HR Compliance, i.e. I-9s, timely-terms, data retention and other areas as assigned

Drive collaborative solutioning with HR COE leadership teams to research and implement new HR shared services with seamless workflow integration

Conduct annual review of SOPs and ensure all materials are updated and accessible

Serve as knowledge expert for the HR Services team on special projects and key HR/business initiatives

Research, resolve and communicate appropriate action for complex non-routine HR Services issues

Minimum Requirements 8+ years of experience working across various HR functional areas, strong expertise in LOA, Benefits, Compensation, and Payroll

2+ years of people leadership/management experience

Bachelor’s degree in Human Resources, Business Administration, or other related area

experience developing reporting mechanisms and working with large amounts of data to identify root causes, recognize patterns, and solve complex problems

Track record of providing consultative guidance to managers/HR professionals around Leave of Absence, Benefits, Compensation, Payroll

Exceptional communication skills: excellent at communicating with both technical and non-technical stakeholders and possesses ability to develop executive level reports and presentations

Comfortable in a fast-paced environment, flexible and demonstrated adaptability to changing business conditions and needs

Ability to work independently and in a group setting with little direction and without direct supervision

Advanced skills in MS Excel, Word, PowerPoint

Proficient Workday skills

Preferred Qualifications Advanced degree in Human Resources, Business Administration, or other relevant area(s)

Global HR experience

Experience working in multi-unit environments

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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