Head of Client Support Services

Overview When you’re an Orkin Service Manager, you’re quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests.
Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills—like empathy and integrity—that gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth—and you can earn your way to an annual rewards trip honoring top performers.
With Orkin’s award‑winning training program, you’ll receive all the tools and technology you need to succeed . That means no industry experience required to start building your career. Responsibilities As a Service Manager , you’ll be a leader in a high-performance culture. You’ll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You’ll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you’re prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you’ll lend a hand with community service projects that improve where you live and work.
Lead an entire service operation upon completion of paid training
Motivate the service team to consistently provide the world’s best service, prioritizing safety
Conduct yourself with the utmost professionalism and integrity with customers and coworkers
Assist with recruiting top talent on the service team
Train and develop Orkin Pros through hands‑on management
Lead training meetings
Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
Champion innovation by supporting the team in adopting new products, services and technology
Monitor scheduling, routing and inventory to drive efficiencies and productivity
Competitive earnings and a company vehicle with gas card
Company provided iPhone and iPad with sales software
Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid Time Off and Paid Holidays
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training program
You have a service‑oriented mindset that leads you to build loyalty and trust with customers
You want to join a company that supports the community
High School Diploma or equivalent required
Ability to work in the field independently and interact with our great clients
We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
Wear personal protective equipment (PPE) which sometimes requires an OSHA‑compliant respirator
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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