Overnight Guest Services Host

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. You take pride in upholding service standards, ensuring lounge spaces are inviting and well-maintained, and anticipating guests’ needs before they arise. If you love live music, hospitality, and being at the heart of the action, this Live Nation role is for you.

The Premium Lounge Host serves as the dedicated concierge for guests within the lounge, acting as their primary point of contact throughout the event. This role delivers refined, personalized service designed to make every guest feel welcomed, valued, and impeccably cared for with special attention given to donors and VIP guests. The Premium Lounge Host is responsible for maintaining an exceptional lounge environment. Through thoughtful hospitality and elevated service, this role plays a key role in building loyalty, enhancing the premium experience, and encouraging guests to return.

Guest Interaction and Service:

Deliver attentive, personalized service to guests throughout the event

Serve as the primary point of contact for lounge and venue related inquiries, demonstrating thorough knowledge of the venue, available amenities, food and beverage offerings, and key locations, while addressing guest requests and concerns with professionalism and care

Perform additional duties assigned by supervisors or management to support seamless lounge operations

Ensure only authorized personnel handle lounge equipment, décor, and electronic devices

Uphold a secure, well-managed space through consistent awareness, supervision and proactive guest support

Experience: At least 1+ years’ experience working in customer service, hospitality, or a related field. A minimum bachelor’s degree is required. Flexibility: Willingness to work irregular hours and late nights as well as weekend and holiday availability.

Work is in a fast-paced and outdoor environment in all weather conditions with large crowds.

The Mann Center for the Performing Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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