Remote Life Insurance Professional

Great companies need great teams to propel their operations. Gainwell Technologies is seeking a COB Support Assistant to support our Third-Party Recovery (TPR) operations. In this role, you will assist Medicaid providers and members by verifying health insurance coverage, maintaining accurate records, and providing exceptional customer service. The position combines inbound call support and back-office processing activities to help ensure accurate coordination of benefits information while supporting cost containment and regulatory compliance initiatives. This role is ideal for individuals who are detail-oriented, customer-focused, and thrive in a fast-paced healthcare environment.

Respond to inbound calls from Medicaid providers and members regarding insurance verification and coordination of benefits inquiries.
Verify, update, and document health insurance information using Medicaid and internal systems.
Process emails, faxes, SharePoint requests, and other correspondence related to TPR operations.
Perform data entry and administrative support activities while meeting productivity and quality standards.
Navigate multiple databases, carrier systems, and software platforms to research and validate information.
Provide professional, accurate, and timely customer service while handling sensitive healthcare information.
Adhere to HIPAA requirements, company policies, and security guidelines.
Support Florida TPR operations and perform additional duties as assigned.

High school diploma or GED required.
1+ years of call center or phone-based customer service experience.
1+ years of health insurance verification experience, including medical, dental, vision, or pharmacy coverage.
1+ years of data entry or administrative support experience with strong attention to detail.
Proficiency with Microsoft Excel and the ability to navigate multiple systems and software applications simultaneously.

Remote position open to candidates located anywhere within the Dallas-Fort Worth, TX area.
Monday-Friday work schedule, with shifts of 7:00 AM-3:30 PM or 7:30 AM-4:00 PM.
Frequent interaction with Medicaid members, providers, insurance carriers, and internal business partners.
Support the TPR Florida (FL) account.
Training on Gainwell systems, processes, and healthcare programs.
Opportunity to contribute to programs that help improve healthcare integrity, reduce costs, and support regulatory compliance.
This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
Higher speeds are recommended for optimal performance.
To test your internet speed, go to Google and search for "Internet Speed Test."

The deadline to submit applications for this posting is August 6, 2026 .

#LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $26,500.00 - $37,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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