Personal Banker Senior

Bank Of America Financial Center Representative

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities

Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping

Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

In lieu of this requirement, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.

Collaborates effectively to get things done, building and nurturing strong relationships.

Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

Is confident in identifying solutions for helping new and existing clients based on their needs.

Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone).

Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.

Can be flexible to work weekends and/or extended hours as needed.

An Associate's Degree or Bachelor's Degree in business, finance, or a related field.

Experience working in a financial center where goals were met or exceeded.

Experience with financial information, spreadsheets and financial skills.

Knowledge of banking products and services.

Strong computer skills including Microsoft applications and previous experience utilizing laptop technology.

Customer and Client Focus

Account Management

Client Experience Branding

Relationship Building

Pipeline Management

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

US - WA - Vancouver - 1145 SE 164th Ave - FISHERS LANDING BANKING CENTER (WA0119), US - WA - Vancouver - 13411 Se Mill Plain Blvd - MILL PLAIN BC (WA0109)

Pay range $24.00 - $30.67 hourly pay, offers to be determined based on experience, education and skill set. Incentives are earned based on the employee's performance against defined metrics.

We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.