Administrative Accounting Professional (Property Management)

Administrative Assistant
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
With a 'One Team' mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Address and manage customer needs and concerns, notify management and ownership as needed
Answering calls, providing customer service and documenting messages
Preparing and maintaining job documentation to brand standards
Management of compliance documentation, business resume and national account programs
Maintaining inventory of office supplies, cleaning products and all office related materials
IT support, facilitating weekly computer backups, software upgrades and organization
Representing the brand with honesty, integrity, and professionalism
Aptitude with handling customers, showing patience, empathy, and clarity of 'message'
Respect for safety and brand identity guidelines. Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.
"With over 500 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.