Head of Operations & Business Management

Courtyard Long Island City NY - FLSD Operations Manager OEM Address 29-15 Queens Plaza N, New York, NY, 11101 Compensation $59,000.00 - $63,000.00/year

Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. The Operations Manager OEM may function to support a number of areas at the property including: Housekeeping, Engineering/Maintenance, F&B, PBX, Bell staff, Front Office, and Banquets.

Must be proficient in Windows Operating Systems

Must have the ability to assimilate complex information, data, etc. Must be able to work with and understand financial information and data, and basic arithmetic functions.

Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality’s dress code and wearing a nametag when working (per brand standards)

Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

Food Handlers, Alcohol Awareness, CPR & First Aid.

As applicable to the hotel, ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments. Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.

As applicable to the hotel, assist the General Manager with the creation of financial reports as required by the Corporate Office. Ensure that training in service standards is taking place in each department using the steps to effective training.

As needed, assist the General Manager in recruiting, hiring and training for Guest Services based on occupancy

Participate in weekly meetings with Front Desk to address oversell settings and react accordingly

Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.

Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.

s in all Operations departments.

Complete required corporate training modules, and become certified to train those as required.

Generally a promotional opportunity will require relocation to another property.

Be in the public areas during peak times, greeting guests and offering assistance as needed.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay ! Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Employee Assistance Program

401k Retirement Plan

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