Head of Strategy (Remote)

At Omnicell, we are transforming the future of healthcare through intelligent automation and data-driven insights. As a Manager, Growth & Strategic Analytics, you will play a critical role in shaping go-to-market strategy and advancing how we leverage data to improve customer outcomes and business performance.

You’ll join a high-impact analytics team within CDIA, partnering across Marketing, Sales, Customer Success, and Service to unlock meaningful insights that drive growth. Drive strategic growth by connecting internal commercial data, external market intelligence, and enterprise customer metrics to deliver actionable insights that inform decision-making and elevate customer value.

• Own commercial analytics across key domains, including:
• Sales quota modeling and territory planning
• Pipeline health and forecasting insights
• Service and contract renewal performance
• Integrate and operationalize data from internal systems (CRM, commercial platforms) and external sources to create a unified view of customers, markets, and opportunities.
• Evaluate and manage third-party data vendors (e.g., healthcare market intelligence platforms, claims data providers), ensuring data quality and strategic value realization.
• Partner cross-functionally with Marketing, Sales, Implementation, Service, and Customer Success to translate business needs into scalable analytics solutions.
• Own enterprise customer metrics, including Net Promoter Score (NPS), Customer Health Score (CHS), and CSAT—ensuring metric integrity and leading survey program administration.
• Communicate insights to executive stakeholders, translating complex data into clear, compelling business recommendations.

Bachelor’s degree in business, analytics, statistics, information systems, economics, healthcare informatics, or a related field, or equivalent experience.

• 3+ years of experience in analytics, commercial operations, market insights, or business intelligence.
• Proficiency in SQL and/or a statistical programming language (Python or R).
• Experience with BI/data visualization tools such as Tableau, Power BI, or similar.
• Strong experience working with commercial and CRM data (pipeline, revenue, customer lifecycle metrics).
• Proven ability to manage multiple priorities in an ambiguous environment with a structured, solution-oriented approach.
• Excellent stakeholder management and communication skills, with the ability to translate data into actionable insights.

Experience in healthcare technology, medical devices, SaaS, biotech/pharma, or enterprise software.

• Advanced degree (MBA, Master’s in Analytics, Strategy, or related field) or equivalent professional experience.
• Experience with external healthcare data sources (e.g., Definitive Healthcare, claims data, or similar platforms).
• Familiarity with enterprise systems such as Salesforce, Gainsight, SAP, Planview, or related tools.
• Experience designing and administering customer measurement programs (NPS, CSAT, or similar).
• Build strong partnerships across CDIA and with commercial stakeholders to deliver integrated, enterprise-wide insights.
• Influence business leaders with data-driven storytelling and foster a culture of curiosity and innovation within your team.
• Prioritize effectively, take ownership of outcomes, and deliver high-quality analytics that drive measurable business impact.
• Challenge assumptions, identify new growth opportunities, and advance how Omnicell leverages data to serve customers and drive performance.

Align team priorities to strategic business outcomes, fostering accountability and measurable results.

• Remote work environment.
• Occasional travel for collaboration, leadership meetings, or industry events.