Lead Receptionist/ Administrative Professional

Lead Administrative Receptionist

Presbyterian Homes & Services is seeking a Lead Administrative Receptionist to join their team.

The Lead Administrative ReceptionistHome Office is responsible for providing excellent customer service and public relations needed for quality communication and services to all customers. This key position serves as a conduit between the home office and over 60 communities, provides front desk security, stewards the home office environment and is an information resource for staff, visitors, website inquiries and callers.

This is an in-person, on-site full-time position, located in Roseville, MN.

The Lead Administrative ReceptionistHome Office reports directly to the Home Office Executive Assistant/Front Desk Manager. The Lead Administrative Receptionist provides direction and supervision to the other receptionist staff and routinely takes and coordinates project requests from the Home Office Functional teams.

Maintain effective communication systems with all customers and staff to meet or exceed expectations. Help create an environment of teamwork. Use proactive and positive language; Serve as lead and point person for the Home Office receptionist team including communication of changes, scheduling, and coordinating work providing constructive feedback, Coordinate projects and workflow. Effectively collaborate with department and campus staff to promote front desk customers and team satisfaction.

Create a positive first impression by greeting all customers in a cheerful, warm, courteous, and professional manner. Demonstrate professionalism in body language, mannerisms, appearance, and maintenance of physical workspace at all times. Provide excellent customer service, communicate professionally, and handle challenges gracefully. Utilize available resources to respond to customer inquiries and direct them to the appropriate staff. Serve as a conduit between the home office and 50+ sites; serve as a resource for information.

Manage multiple inputs, interruptions, and changing priorities with composure. Serve as the information center for all customers.

Other areas as identified to support aligned goal setting and achievement as driven by Front Desk Manager.

Minimum High School diploma required; 3-5 years related or equivalent education and experience as an Administrative Assistant or Office Administrator is required; Experience with various office equipment and multi-functional devices such as copy machines, multi-line phones, postage meter, fax machines, etc.; experience with audio/visual projection equipment is desired.

• 3-5 years experience with demonstrated computer proficiency and experience in Office 365 Suite of software, including: Outlook, Excel, Word, SharePoint, Teams and PowerPoint.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

The estimated starting pay range for this role is $21.93-$27.00 per hour. Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

Health, and dental, including applicable HSA & FSA

Employer Contribution to HSA for eligible Health Plans

Life insurance (AD&D)

Retirement, with eligibility for an employer match

Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

Voluntary short-term & long-term disability

Education assistance programs

Same-day pay

Employee assistance program (EAP)

College partnership educational discounts

Paul, MinnesotaPresbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage and other community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults.PHS is now one of the largest nonprofit senior housing and services providers in the US.With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.

All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.