Head of Operations & Business Management

Operations Manager
Patriot Disposal Services is one of the fastest-growing waste and recycling companies in the Mid-Atlantic. As we are expanding rapidly, we're building a high-performance team to support our continued growth across residential, commercial, and roll-off services.
We're looking for an Operations Manager who leads from the front, and knows how to get the best out of a team.
The Operations Manager is a frontline operations leader responsible for the safe, efficient, and compliant execution of daily collection operations. This role leads and develops drivers and helpers, ensures consistent service delivery, and drives performance across safety, productivity, and customer satisfaction.
As a hands-on field leader, the Operations Manager maintains a strong presence in daily operations—monitoring route execution, resolving issues in real time, and holding teams accountable to company standards. This role partners closely with dispatch, maintenance, customer service, and site leadership to ensure reliable, high-quality service and continuous operational improvement.
Operations Execution

Plan, assign, and oversee daily route schedules based on service needs, staffing, and equipment availability
Lead, coach, and hold drivers and helpers accountable for safety, performance, attendance, and conduct
Foster a positive, safety-first, and performance-driven team culture
Support recruiting, onboarding, and training of frontline employees
Provide ongoing coaching, feedback, and performance management, including disciplinary actions when necessary
Serve as a visible and approachable leader in the yard and field
Promote and enforce a safety-first culture across all operations
Conduct route observations, ride-alongs, and yard audits to ensure compliance with safety standards
Ensure adherence to DOT, OSHA, and company safety policies
Support incident and accident investigations, including fact-finding and corrective action implementation
Operational Performance & Continuous Improvement

Own daily and weekly performance outcomes, including:
Safety performance

Support cost control by managing overtime, fuel usage, and operational exceptions
Analyze route performance trends and take action to improve consistency and efficiency
Work with maintenance to address equipment issues and ensure fleet readiness
Collaborate with customer service to resolve customer concerns quickly and effectively
Communicate operational updates, challenges, and opportunities to site leadership
Customer Experience

Serve as a point of escalation for service-related issues
Ensure timely and professional resolution of customer complaints
Represent Patriot Disposal positively in all interactions with customers and the public
Key Performance Expectations

Maintain strong safety performance and compliance
Deliver reliable, high-quality customer service
High school diploma or equivalent required

• 2+ years of experience in waste, transportation, logistics, or route-based operations
• Knowledge of DOT regulations, safety practices, and route-based operations

Ability to analyze operational data and translate it into actionable improvements
Proficiency with Microsoft Office and route/operations systems
CDL or CDL eligibility preferred based on site needs
Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed
This role operates in a combination of office, yard, and field environments and requires a consistent presence in active collection operations. The Operations Manager is frequently exposed to outdoor conditions, traffic, noise, and moving equipment.
The position requires frequent walking, standing, climbing in and out of vehicles, and navigating active work zones. Use of required personal protective equipment (PPE) is mandatory.
At Patriot Disposal Services, you'll have the opportunity to lead a critical frontline team in a growing, essential services business. We are committed to safety, operational excellence, and building a culture where employees are valued, developed, and set up for success. We are committed to building a diverse and inclusive workforce where all employees feel valued, respected, and supported.