Head of Client Support Services

Overview Join Our Team as a Service Supervisor at Hampton River Villas in Hampton, VA!
Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance at Hampton River Villas in Hampton, VA . This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus !
As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP).
What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts for our Hampton River Villas property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks—from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment.
Overseeing and completing apartment maintenance and repairs
Managing work orders and apartment turnovers
Performing preventative maintenance to keep all systems running smoothly
Leading maintenance team members, providing guidance and support
Maintaining a high standard of customer service and property upkeep
No two days are the same, and you'll never get bored—whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference.
What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields)
Strong training in plumbing and electrical systems
Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical)
A valid driver's license and the ability to travel between properties if needed
Apply today through our mobile-friendly application, which takes just 3 minutes to complete. A standout Service Supervisor leads by example—confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.

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