Support Services Person ll

About the Role Medworks is seeking a Service Representative to support surgical procedures and equipment operations at healthcare facilities across the greater Virginia Beach, VA area.
This is a field-based role requiring daily travel between hospitals and surgery centers. The Service Representative works directly in clinical environments to set up, operate, and troubleshoot medical equipment during surgical procedures, helping ensure safe and efficient patient care.
Responsibilities
Equipment Setup & Operation

Install, set up, and test medical lasers and surgical equipment before procedures
Operate equipment during procedures to ensure proper functionality and safe use
Perform basic maintenance, calibration, and troubleshooting
Clinical Support

Provide real-time technical support in the operating room
Assist surgical staff with proper equipment use
Respond promptly to clinical needs in fast-paced environments
Inventory & Documentation

Track assigned equipment and disposable inventory
Maintain accurate records of equipment usage, service activity, and procedures
Ensure documentation supports billing and compliance requirements
Compliance & Quality

Follow infection control, aseptic technique, and patient safety protocols
Maintain a compliant and safe operating environment
Adhere to all facility policies and credentialing requirements
Coordination & Communication

Collaborate with internal teams to support service delivery
Maintain professional working relationships with clinical staff
Required Qualifications

Ability to work in operating rooms and clinical environments
Strong attention to detail and ability to follow defined procedures
Ability to perform effectively in fast-paced, high-pressure settings
Strong communication and interpersonal skills
Ability to manage time, travel, and responsibilities independently
Willingness and ability to travel daily within the assigned region
Valid driver’s license and reliable transportation
Preferred Qualifications

Experience in healthcare, surgical support, or medical device environments
Familiarity with operating room protocols or sterile technique
Technical aptitude or experience working with equipment
Schedule & Travel

Monday–Friday schedule with variable start and end times
Frequent early mornings based on surgical schedules
Daily local travel between regional healthcare facilities
Work is performed primarily in hospitals and clinical environments
Compensation & Benefits

• Salary Range: $47,000 - $50,000
• Health, dental, and vision insurance
• 401(k) plan
• Paid time off + Company Holidays
• Car allowance + Travel Expenses Covered

Ability to lift and move equipment
Ability to stand for extended periods
Ability to work in clinical and surgical environments
About Medworks
Medworks provides surgical equipment and procedural support services to healthcare providers, specializing in urology, gynecology, and general surgery.
Equal Opportunity Employer
Medworks is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.