Part-Time Head of Operations

Operations Manager

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with the sales, fitness, facilities, and marketing team to improve overall gym performance and upholding brand standards. Our Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.

Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.

Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.

Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.

Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.

Partners with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.

Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.

2-3 years of operations management experience

• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3-4 years of customer service experience
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• and good time management, organizational, and record-keeping skills.
• Excellent MS Office skills
• The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures

Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.

A management team that cares about your professional development.

• Discounted Personal Training, and merchandise – including supplements.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.