Head of IT Services & Operations

Company DescriptionProSidian is looking for “Great People Who Lead” at all levels in the organization. ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value.ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit or follow the company on Twitter at for more information.Job DescriptionProSidian Consulting has an opportunity for a [MOPIT-ARFP2013 : Manager of IT and Operations ] located in Charlotte, NC | POSTING TYPE: THIS IS A FULL-TIME W2 HIRE ProSidian Consulting is seeking an experienced Manager of IT and Operations to provide general oversight of the IT and Operations infrastructure, provisioning, planning, installation and operation for the firm’s management and operations consulting practice. Responsible for researching and planning for implementation of the most recent technologies applicable to the industry. Tasks include managing the system hardware, operating systems, software, and procedures that adhere to the firm’s values and goals. The overall role is to enable partners and staff to effectively work and minimize their time spent on IT and operations.The Manager of IT and Operations takes care of many tasks involved in making sure our firm runs smoothly and is also responsible for supporting business development, strategic resourcing, recruiting and other roles as necessary to enhance the competitive positioning of the firms go to market strategy. This includes participating on client serving engagements where technology, process, and operations skills are required. The Manager of IT and Operations should excel at operating in a fast pace, Professional Services (NAICS 541611) environment with demonstrated experience with client service and a knowledge of government contract management, have experience in organizational effectiveness and can implement operations management best practices.The Manager of IT and Operations is personable, reliable, and the epitome of diplomacy and professionalism. He/She will also be responsible for project management of time sensitive initiatives in an environment where accuracy, efficiency, and communication skills are of paramount importance. The helps deliver Client Centric management and operations solutions both internally and for clients based on the firm's practices and national processes.We hire only experienced professionals and foster an environment of cooperation and collaboration where everyone is at a high level. The work shall be performed on-site at the Charlotte office, with some travel required as necessary to meet client requirements. QualificationsKey IT Effectiveness & Management Operations Objectives:Conceptualize, develop, design and implement Engagement, management and technical procedures to ensure projects are managed efficiently and effectively in accordance with ProSidian standard of operations for excellence in service deliveryCreate thought leadership and build/manage a platform for future thought leadership endeavors.Develop and coordinate Consulting Firm’s plans, resources, and program expectationsIn concert with Firm Leadership, ensure all Engagement Teams policies, procedures and practices comply with applicable state and federal laws, rules and regulations and represent business best practicesIn concert with Firm Leadership, oversee the adequacy and soundness of management and operations infrastructure and administration, ensuring that all necessary controls and management structures are implemented and adhered toManage/coordinate programs and initiatives in a collaborative manner within the Engagement Teams and ensure staff and external stakeholders are appropriately consulted and engaged.Participate in business development activities as required by the organization.Review the operating results of the Engagement Teams and compare them to established objectives, and support steps to ensure that appropriate measures are taken to correct any unsatisfactory resultsServe as the primary day-to-day interface with Consulting Firm’s staff, service providers (consultants, subcontractors), and client community to assure smooth execution of projects and successful operation of the Engagement TeamsSupport Firm Leadership, Engagement Teams, and Pursuit teams in communications with target markets and clients for the purpose of creating awareness of ProSidian, Enhancing Brand Image, developing internal infrastructure, and other marketing / PR activities.Support infrastructure and growth platforms of ProSidian Consulting including proposal development, IT, Operations, Thought Leadership, Recruiting, and all other support structures enabling the firm’s ability to achieve scale.Support the development, review and approval of reports, client proposals, research proposals, requests and publicationsEssential Duties and Responsibilities:Essential Information Technology (IT) duties and responsibilities include the following. Ability to wear many hats, juggle many roles, and keep everything organized in the processAssist in recruiting, hiring, and providing appropriate training for staff on ProSidian processes and proceduresAssists the team in researching solutions, solicits input from outside industry experts and recommends solutions to meet business requirements.Collaborates with organizational leadership in the planning and implementation of technology roadmaps.Leads the Go-To-Market function from an IT perspective, including directly managing and providing the leadership for the service line stakeholder relationship managers.Maintain security and privacy of the information systems, communication lines, and equipment.Maintain the integrity and continual operation of the IT network including the wireless networksManage, support, and troubleshoot the firms CRM applications and serve as primary contact with outside vendors for Systems Operations and Maintenance.Oversee the development, design, and implementation of new applications and changes to existing firm computer systems, network and file share toolsProvide leadership, vision, and management to ProSidian IT activitiesResponsible for the ordering, acquisition, inventorying, and disposition of hardware and softwareWork with the Engagement teams, piers, and staff to assess and respond to IT needsEssential Operations duties and responsibilities include the following. Ability to wear many hats, juggle many roles, and keep everything organized in the processDevelop, review, and certify all back-up and disaster recovery procedures and plansEnsure the continual functioning of mission critical operationsIdentify, research, and recommend resolution for complex tasks and work assignments and gains cooperation of other functional disciplines to deliver services in response to stakeholder needsLead relevant project team and activities, maintaining team focus on the successful completion client engagements and other project initiativesLeads the Go-To-Market function from an operations perspective, including directly managing and providing the leadership for the service line stakeholder relationship managers.Manage functional activities pertaining to office operations, including services related to administrative assistants, mail services, records management, hoteling and conference services, work environment, office equipment and supplies, reception and procurement activitiesOversee organizational policies and procedures.Participate in Firm meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for staffProvide input and leadership in formulating work team goals and objectives and execute work plans through subordinatesProvide leadership, vision, and management to ProSidian Operations activitiesServe on planning and policy-making committees and complete other duties and projects at the direction of operations services and local office functional leadership.Work closely with the operations services leadership to implement national methodologies and standardized processesWork with the Engagement teams, piers, and staff to assess and respond to ProSidian Operations needsIdeal Skills and Abilities:Ability to create precise and succinct written documents, well presented, under difficult time constraints. Ability to delegate responsibilities effectively and maintain personal responsibilityAbility to identify appropriate resources needed and developing schedules to ensure timely completion of projects.detail-oriented with cross functional operating skillsEstablished track record of meeting both team and individual business goalsExcellent communication skills both verbal and writtenExcellent interpersonal skills and a collaborative management style.Excellent people manager, open to direction and collaborative work style and commitment to get the job doneExcels at operating in an fast pace, Professional Services (NAICS 541611) environmentExperience in consulting, technology, operations management, business process, change management, and planningHigh comfort level working in a diverse environmentHighly motivated, entrepreneurial self-starterKnowledge of management principles and practicesLeadership experience - including the ability to manage, coach and develop direct and indirect reports Persuasive with details and factsProven ability to successfully collaborate with multiple, diverse partners and stakeholders Strong interpersonal and communication skills and the ability to work effectively and cultivate relationshipsStrong organizational skills and ability to develop systems and procedures for efficient, effective, and accountable programsIdeal Technical Skills:Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical, graphical, or diagram form and deal with several abstract and concrete variables.Broad knowledge of information technology processing systems, concepts, and methodologies.Demonstrated experience with Professional Services (NAICS 541611) client service.Proficient with Microsoft Office Suite applications; including Word, Excel, PowerPoint, and OutlookEducation/Experience:Minimum of a four year degree from an accredited college or university in computer sciences, business administration, public administration, mathematics or related fieldAt least five years’ experience in technical operations management and/or an equivalent combination of training and experience.Demonstrated leadership and vision in managing staff groups and major projects or initiatives.Excellent computer skills and proficient in Excel, Word, Power Point, Outlook, and AccessKnowledge of government contract management and experience in organizational effectiveness and operations management implementing best practices.Additional InformationProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.All your information will be kept confidential according to EEO guidelines.FOR EASY APPLICATION USE OUR CAREERS SITE LOCATED ON - ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.Management Consulting