Head of Client Support Services

Service Manager
Ginkgo Residential is an integrated multifamily investment, management, and redevelopment company based in Charlotte. We currently manage over 10,000 apartment homes across more than 50 communities throughout the Southeast.
These values guide how we serve our residents, support our teams, and operate our communities.
The Service Manager is responsible for leading and managing all maintenance operations at the property. This includes oversight of preventative, corrective, routine, emergency, and cosmetic maintenance, as well as the apartment make-ready process.
This role ensures the community is maintained to the highest standards while delivering exceptional service to residents, developing team members, and operating efficiently within budgetary guidelines.
Lead, coach, and develop the service team, fostering a culture that reflects Ginkgo's values and promotes accountability and growth
Oversee all aspects of property maintenance, including service requests, preventative maintenance, and apartment turns
Ensure service requests are completed with a strong focus on resident satisfaction putting People First in every interaction
Coordinate and manage third-party vendors and subcontractors; assist in the bidding process and ensure quality and cost control
Perform regular inspections of the property, units, and systems to ensure safety, cleanliness, and operational efficiency
Maintain inventory, order supplies, and manage purchase orders and invoices through property management systems
Ensure compliance with all safety regulations, company policies, and local/state requirements
Participate in on-call rotation and respond to after-hours emergencies as needed
Promote sustainable practices in maintenance operations, supporting Ginkgo's commitment to being Rooted in Sustainability
Continuously improve processes and develop team capabilities to Cultivate & Elevate performance
Minimum of 2 years of experience managing at least two direct reports
Strong knowledge of building systems including HVAC, plumbing, electrical, and appliances
Experience with property management software (e.g., Onesite, Yardi, or similar) preferred
Excellent communication and customer service skills
Ability to manage multiple priorities and act decisively with purpose
team assistance or mechanical support may be required for heavier items (50–100+ pounds)
Ability to stand, walk, bend, stoop, kneel, and crawl for extended periods throughout the workday
Ability to work in confined or awkward spaces, including crawlspaces, under equipment, or in kneeling or crouched positions
Frequent use of hands and fingers to operate tools, equipment, and controls with precision
Environmental Conditions: Ability to work in a variety of environments, including exposure to heat, cold, noise, humidity, dust, and chemicals
Ability to push, pull, and maneuver equipment, materials, and tools as required for maintenance tasks
Sufficient visual acuity to read technical documents and identify issues in low-light conditions; ability to hear and interpret equipment sounds for diagnostic purposes
Ability to provide 24-hour emergency maintenance support on a rotating, on-call schedule
Travel: Ability to operate a motor vehicle and travel between properties or locations as needed
Competitive pay with performance incentives

• Medical, Dental, Vision AND company paid coverage
• Generous PTO, holidays, Work Anniversary Day Off, and Paid Volunteer Time
• 401(k) with match, stock options, and professional growth opportunities
• Supportive, dynamic work environment with housing perks and parental leave

This document describes the position currently available and serves only as a summary of the typical functions of the job. It is not an employment contract. An equal opportunity employer, Ginkgo Residential treats each individual fairly in all employment decisions without regard to race, color, gender, religion, age, sex, gender identity, national origin, sexual orientation, veteran, disability or any other protected status by federal or local law.