Customer Service Officers

Quick Summary Serve as the trusted voice of Kin, supporting and advocating for homeowners across 13 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Join a team that puts customers first every single day.

Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most.

Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:

Forbes' America's Best Startup Employers (2021-2024)

5000 Fastest-Growing Private Companies

Forbes’ Fintech 50 (2025-2026)

Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.Underwriting Services is a new function at Kin that owns the risk work across the full policy lifecycle, from initial review through active service and renewal. As an Underwriting Services Associate, you'll put your property-risk and underwriting expertise to work at every stage: reviewing risk, adjudicating inspection findings, resolving requirements directly with customers, and partnering with Underwriting to keep policies moving accurately and quickly whether they're being bound, serviced, or renewed.

This is a licensed, hands-on risk role with real ownership. You'll manage complex risk files end to end, make the calls that sit within your delegated authority, and work directly with customers, Sales, and Underwriting to drive each case to a clear outcome. It's a strong fit for someone with underwriting or advanced policy expertise who wants to own the risk side of the customer experience and see cases through from open questions to resolution.

Conduct risk reviews across the policy lifecycle, applying Kin's underwriting rulesets and exercising judgment within your delegated authority

Review and adjudicate inspection findings, including Coverage A valuations in the $1M to $2M range and escalated inspection cases

Own the risk file end to end at pre-bind, in active service, and at renewal: gather required documentation from customers, resolve open items, and prepare the file so Underwriting can make the coverage decision without rework

Field transferred calls and live inquiries from the Customer Service team related to underwriting inspection results, requirements, and coverage conditions, resolving them directly with customers

Serve as the risk-side partner to Sales on referred cases, taking the information-gathering and customer follow-up off the sales team while keeping the policy moving to bind

Manage post-bind and renewal underwriting requirements, including follow-ups on incomplete inspections and outstanding conditions

Complete RBR document gathering and manage escalated knockout-question resolution and complex customer correspondence

Process premium-bearing policy actions accurately and in compliance with state and underwriting requirements

Communicate underwriting outcomes to customers and partner teams clearly, including declines and additional-requirement conversations

Active Property & Casualty (P&C) or Personal Lines license (required)

• Direct underwriting, underwriting-support, or advanced policy-servicing experience in home insurance
• Working knowledge of property risk review, inspections, and pre-bind requirements
• Sound judgment applying defined rulesets to individual policies, with the discernment to know when a case falls outside the rules and needs escalation
• Strong written communication for customer-facing and cross-functional correspondence
• Comfort navigating multiple systems and working in a fast-moving, evolving environment with limited structure
• Bonus: prior experience with Kin's underwriting queues, inspections, or RBR workflows
• Availability to work our following shifts, Monday - Friday (will be placed based upon need):
• Note: Rotating Saturday shift required every 4–6 weeks.

Applications for this role are accepted on an on-going basis. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level

• Multiple medical plan options, plus dental and vision coverage
• Company-funded HSA contributions (based on medical plan selection)
• Company-paid life insurance and short-term disability
• Employee referral bonuses

A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance

Access to mental health support and confidential counseling resources

• 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
• Career mobility and internal growth opportunities across the organization

Application Deadline:

Applications will close on Friday, October 9th at 3:00 pm CST.

Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers.

High performance. High performance. And so do our customers.

Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. To make insurance better for our customers, we experiment. And we base decisions on data rather than assumptions. We are a remote-first company with offices in Chicago, IL and St. For Sales Agents and Customer Service Agents: Please only apply if you are able to live and work full-time in one of the states listed above.

For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.

State locations and specifics are subject to change as our hiring requirements shift.

We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.