Operations Lead - Full Time or Part Time

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. ABOUT THE COMPANY***Apria Healthcare’s mission is to improve the quality of life for our patients at home. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.***JOB SUMMARY**Team Managers will supervise full-time/part-time employees who are in contact with our patients and customers in person and via email, phone, live chat and other methods. Most importantly, this position provides guidance and leadership for staff to ensure employees are achieving customer happiness through effective communication, problem solving, and efficient processes. Recognizing high performance and reward accomplishments.* Suggesting and organizing team-building activities.**Oversee day-to-day operation.* Monitor team performance and report on metrics.* Perform quality checks on individual work performance, identify training needs, and provide coaching.* Ensures team members complete order processing using current tools, processes and technology.* Responsible for front desk reception area and the supervision of Branch Coordinators.* May assist in implementing new policies and programs.* May assist Sales when necessary to maintain contact with major accounts and key referral sources within branch territory.* SUPERVISORY RESPONSIBILITIES*** This position supervises all direct reports of the department and is responsible for the performance management, hiring, and discipline of direct reports within the department.* Provides timely coaching and feedback to staff.* MINIMUM REQUIRED QUALIFICATIONS**Education and/or Experience*** Proven work experience as a team leader or supervisor.* In-depth knowledge of performance metrics.* Good PC skills, especially MS Excel.* Degree in management or training in team leading is a plus.**Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.* An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You speak plainly and are transparent with your business colleagues.* Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.* Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.**Certificates, Licenses, Registrations or Professional Designations*** N/A**Computer Skills*** Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word**Language Skills*** English (reading, writing, verbal)**Mathematical Skills*** Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.**This position also may require the occasional lifting of equipment up to 50 lbs.**OTHER INFORMATION***The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.***Medical, dental, and vision care coverage* Paid time off plan* 401(k) Plan* Flexible Spending Accounts* Basic life insurance* Short-and long-term disability coverage* Accident insurance* Teammate Assistance Program* Paid parental leave* Domestic partner benefits* Mental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.*Please, no phone calls or emails. For a limited time, this career site will provide job opportunities for both organizations.