Head of Programme Management

Residential Operations ManagerThe Residential Operations Manager is the first point of contact for all Program Staff and their primary responsibility is to ensure the continued smooth operation of the constituent parts of the program as it relates to house operations, program policies and procedures, client control and supervision, compliance activities, as well as accounting for the proper training of staff in regards to their duties at the residences and other applicable sites. They are also the primary point of contact for direct care staff and serve a major functionary of performing payroll and time management functions, compliance activities directly related to Program Operations, and basic Human Resources functions.Bachelor's degree in Human Services, Psychology, Sociology, or related field OR High School Diploma/GED with 2+ years of managerial experience in a direct care position or other human related field.Possess valid driver's license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: Ability to work on a computer/keyboard, use electronic systems, communicate with others through written and verbal formats, ability to sit, stand, or walk for long periods of time, ability to climb stairs, listening, reading comprehension, lifting up to 20 lbs.Ability to operate standard office machines and equipment, including telephones, computers, copy machines, fax machines, calculators, scanners, and shredders.Excel at both written and verbal communications to convey essential information; Knowledge of clinical and medical terminology as it relates to the delivery of clinical care to the clients within our programs as required by our payers.Knowledge of the clinical, medical, and miscellaneous services provided to the clients.Ability to use computer software including Microsoft Office, Adobe Acrobat, and G Suite products.ResponsibilitiesThe Residential Operations Manager will be responsible for all the following, and additional duties may be removed or assigned as needed. These include but are not limited to:Effectively schedule up to 60 staff on 24 hour shift schedules. Work with colleagues to complete schedules for all residential houses.Proficiently navigate our Time Management system for payroll, approving/denying staff overtime, managing the timecards of supervisees, and minimizing the organizations payroll liability through efficient monitoringStrong grasp of the fundamentals of the A Mission for Michael Program. Maintain a high level of professionalism including dress, interpersonal skills, management of staff, boundaries etc. Ensure the delivery of quality group facilitation by the program staff.Interview, Hire, and train new program staff and orient them towards their required duties, such as ensuring that information in passdown's and communication from the house are accurate and provide a reliable account of the activities occurring therein. Conduct Safety Surveillance Tours of the houses, monitor the status of each house's Infection Control practices, and conduct regular inspection of the premises at your designated sites using the client experience checklist form.Manage the logistical needs of your cohort, ensuring all clients get to appointments on time, that drives are scheduled, and act as the primary point of contact between your cohort and the organization as a whole.Participation and collaboration in leadership meetings among other house cohorts and division quality management related projects. Will provide coverage for colleagues when needed which includes being available in the evenings and/or weekendsCollaborate with the Compliance Department in order to provide them with various documentation and information needed to maintain state Licensure.CompetenciesStandards Compliance (for Managers): EOC, IC, Safety, EM Directs, leads, and ensures direct care staff maintain Infection Control guidelinesDirects, leads, and ensures direct care staff maintain Environment of Care and Safety guidelinesDirects, leads, and ensures direct care staff adequately pass routine inspections and complete safety drills as required.Payroll, Time & Attendance Can proficiently navigate the ADP Time Management module, and can easily demonstrate ability to amend timecards, put in correct pay codes, insert PTO as requiredDemonstrates ability to pinpoint areas of improvement for overtime reduction and to reduce overall payroll liability through staff monitoring and follow up.Human Resources & Management Routinely meets with staff during formal and informal supervision sessions.Trains staff regularly in knowledge based areas, as well as shows leadership in regards to disseminating company policy and instilling the values of the organization to support staff.Accurately maintains on a regular basis the upkeep of their cohort in the Strategic Staffing PlanProgram Knowledge Expert level familiarity with the rules and guiding policies of AMFM Healthcare's programming.Able to elucidate and train others on the specific rules for the operation of housesAble to elucidate and train others on the specific rules for the clients and their schedules.