Head Of Property Management Operations

Advance Affordable Housing. Ready to make a difference in affordable housing while leading a growing portfolio? Rose Associates is seeking an accomplished, strategic, and solutions-oriented Director of Affordable Operations to oversee our affordable housing portfolio throughout New York City.

This is an opportunity to shape portfolio performance, lead and develop property management teams, strengthen relationships with ownership and government agencies, and ensure our communities operate with the highest standards of service and regulatory compliance.

We’re looking for a leader who combines deep affordable housing expertise with strong operational and financial acumen, a commitment to resident satisfaction, and a passion for building high-performing teams.

As a woman-owned company, we own, develop, and operate properties across market-rate, regulated, workforce, and affordable housing.

Our integrated platform encompasses development, construction, property and asset management, leasing, marketing, and financial operations. With more than 30,000 residential units across approximately 250 properties, we combine a century of industry expertise with innovative technology and a commitment to operational excellence.

For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform among its surveyed peer group of firms managing 10,000–30,000 units.

We are proud of our reputation for excellence, integrity, and inclusion—and we’re committed to providing our team members with opportunities to grow, lead, and make a lasting impact.

As Director of Affordable Operations, you will lead the operational, financial, and compliance performance of our affordable housing portfolio while developing teams and strengthening relationships with key stakeholders.

Oversee day-to-day operations across a diverse affordable housing portfolio, promoting operational efficiency, resident satisfaction, and regulatory compliance.

Partner with property managers to monitor budgets, control expenses, analyze financial performance, and implement strategies that support portfolio goals.

Conduct regular site visits, property inspections, file audits, and operational reviews to identify opportunities for improvement and address challenges proactively.

Support effective staffing, budgeting, lease-up activities, occupancy management, and risk mitigation.

Oversee compliance with applicable federal, state, and local affordable housing regulations, including recertifications, leasing, occupancy, income verification, reporting, and file management.

Maintain a thorough understanding of LIHTC, HOME, Project-Based Section 8, Housing Choice Vouchers, CityFHEPS, FHEPS, HASA, supportive housing, Mitchell-Lama, Section 236, and other affordable housing programs.

Ensure compliance with requirements established by agencies including NYCHDC, HPD, NYCHA, NYSHCR, HUD, HCR, and other regulatory entities.

Develop and implement compliance controls, procedures, and monitoring systems to mitigate risk and maintain audit readiness.

Prepare and review owner, investor, lender, syndicator, and agency reporting packages, including financial, operational, occupancy, and compliance reports.

Coordinate compliance audits, management reviews, physical inspections, file reviews, and agency monitoring visits.

Interpret regulatory agreements, extended-use agreements, HAP contracts, and other governing documents to support ongoing compliance.

Provide leadership, coaching, training, and performance management for regional and site-level employees.

Establish clear expectations and promote accountability, collaboration, and continuous improvement.

Cultivate strong working relationships with government agencies, developers, investors, syndicators, lenders, nonprofit organizations, and community partners.

Collaborate with property management teams and internal departments to resolve challenges, improve processes, and achieve portfolio objectives.

Represent Rose Associates professionally in interactions with external stakeholders and regulatory agencies.

Promote responsive, resident-focused service across affordable housing communities.

Partner with property teams to address operational concerns, strengthen service delivery, and support positive resident experiences.

Balance regulatory requirements and operational performance with the needs of the communities we serve.

Bachelor’s or master’s degree in Business, Real Estate, Finance, Accounting, Public Administration, Housing, Urban Planning, Psychology, or a related field.

At least 10 years of affordable housing property management experience, including multi-site portfolio oversight.

Extensive experience administering and ensuring compliance with LIHTC programs.

Strong working knowledge of HOME, Project-Based Section 8, Housing Choice Vouchers, CityFHEPS, FHEPS, HASA, supportive housing, Mitchell-Lama, Section 236, and other federal, state, and local affordable housing programs.

Demonstrated ability to interpret and administer regulatory agreements, extended-use agreements, HAP contracts, regulatory restrictions, and agency policies and procedures.

In-depth familiarity with affordable housing regulatory agencies, including NYCHDC, HPD, NYCHA, NYSHCR, HUD, and HCR.

Proven success managing compliance programs, agency audits, recertifications, lease-up activities, occupancy requirements, budgeting, staffing, risk management, and operational performance.

Experience preparing, reviewing, and presenting compliance reports, occupancy reports, agency submissions, investor reporting packages, audit responses, and management review documentation.

Strong analytical and problem-solving skills, with the ability to identify risks, implement corrective actions, and monitor portfolio performance.

Experience working with government agencies, community partners, advocacy organizations, and affordable housing stakeholders.

Proficiency in Microsoft Office and property management software, including Yardi and related affordable housing compliance systems.

Affordable housing certifications such as HCCP, C3P, COS, TCS, SHCM, or equivalent industry-recognized credentials are preferred and/or required, depending on program and role requirements.

Active license holders must register their license with Rose Associates upon hire.

160,000–$180,000, plus significant performance-based incentive compensation opportunities and a comprehensive benefits package.

This is more than an opportunity to oversee an affordable housing portfolio. It’s an opportunity to shape operational strategy, develop exceptional teams, strengthen community partnerships, and help ensure affordable housing communities are managed with integrity, accountability, and care.

Join Rose Associates and help lead the future of affordable housing in New York City.

On-Site Presence and Mobility: Regular site visits are required to oversee operations, conduct inspections, review compliance documentation, and address community-related matters. The position requires travel between assigned properties and the ability to move throughout residential buildings and work in varying environmental conditions.

Resident, Staff, and Stakeholder Interaction: The role requires effective communication and professional interaction with residents, property teams, ownership representatives, government agencies, vendors, and other stakeholders.

Residential Environments and Domestic Pets: Essential duties may require working in residential environments where domestic pets, including dogs and cats, may be present for extended periods in common areas, lobbies, building offices, amenity spaces, and occupied apartments while conducting inspections, reviewing operations, addressing resident concerns, or coordinating with property teams.

Other duties may be assigned consistent with the position and business needs.

Reasonable accommodations will be considered for qualified individuals with disabilities to enable them to perform the essential functions of the position, consistent with applicable law. Additional job-related duties may be assigned as business needs require.

Employment decisions are made without discrimination based on any characteristic protected by applicable federal, state, or local law.

Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview.