Order Processor / Inside Sales

Inside Sales CoordinatorDenver, COTrace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Trace3 is headquartered in Irvine, California. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.Ready to discover the possibilities that live in technology? Street-Smart - Thriving in Dynamic TimesWe are flexible and resilient in a fast-changing environment. We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. Under the general direction of the Inside Sales Manager, the Inside Sales Coordinator will work cooperatively and collaboratively with regional outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction through responsiveness and accuracy.Generate new and repeat sales by gathering and communicating correct product and technical information in a timely manner.Present price, credit and terms in accordance with standard procedures and customers' profitability profiles.Accurately process customer transactions including orders, quotes or returns.Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints.Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.Setup and maintain customer files.Register sales opportunities with partners.Identify trends in customer satisfaction or dissatisfaction.Effectively communicate to the team and customer.Build relationships with customers, partners and Trace3 teammates.Provide key knowledge and guidance for teams on internal Trace3 resources, policies, and potential challenges.Build an understanding of international shipping logistics, freight forward, import of record, VAT, non-reclaimable fees.Required Skills and Experience:High school diploma or equivalent. Bachelor's degree in business administration, supply chain, finance or technical degree preferred.Excellent NetSuite and Microsoft Office skills (PowerBI, Outlook, Word, Excel, PowerPoint, etc.).The ability to communicate effectively in person, over the telephone, or by email, depending upon the nature of the task you are performing, is essential to fulfilling the duties of this position.Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.Estimated Pay Range$29 - $32 USDThe PerksComprehensive medical, dental and vision plans for you and your dependents401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term DisabilityCompetitive CompensationTraining and development programsMajor offices stocked with snacks and beveragesCollaborative and cool cultureWork-life balance and generous paid time offOur CommitmentAt the core of Trace3's DNA is our people. We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. If you require a reasonable accommodation to complete the application process or participate in an interview, please email View email address on click.appcast.io.