Head of Facilities Operations & Maintenance

Manager 1, Facilities Operations
Inside Higher Ed is seeking a Manager 1 in Facilities Operations to oversee scheduled and unscheduled zone maintenance activities across assigned university buildings. The role delivers high‑quality customer service, supports a wide range of facilities management functions, integrates environmental sustainability initiatives into daily operations, and prepares estimates for billable work performed by zone maintenance staff.

Respond to facility issues as they arise and perform preventative maintenance to ensure ongoing safety, functionality, and efficiency of university facilities.

Deliver high‑quality customer service to end‑users, support wide‐range facilities management functions, and integrate environmental sustainability initiatives into daily operations.

Coordinate and oversee contractors and university personnel in collaboration with zone and district leaders.

Train maintenance personnel, develop daily work schedules, forecast maintenance needs, conduct performance reviews, administer corrective action, and manage attendance.

maintain clean and safe work areas and equipment; and communicate effectively with customers, coworkers, and supervisors through written, electronic, and verbal communication.

Provide short‑term coverage for zone or district leadership when needed.

Participate in on‑call and holiday rotation and be subject to 24‑hour emergency call.

Coordinate with essential/alternate status and comply with Disaster Preparedness and University State of Emergency Policy 6.17.

Bachelor’s degree or equivalent experience.

Nine months of experience or 900 hours of training in more than one skilled trade (e.g., electrical, plumbing, masonry, carpentry, locksmithing, painting/decorating, welding, landscaping, refuse management, HVAC, construction equipment operation) and related safety practices.

Three months of management/supervision experience or three related courses.

High level of technical competence related to facilities maintenance and building systems.

Demonstrated history of safe of equipment and vehicles.

Ability to manage conflict effectively.

Strong customer service orientation.

Three years of supervisory experience in facilities maintenance within an institutional or hospital environment.

High school diploma or GED.

Working proficiency with Microsoft Office and other relevant software.

Comfort using an iPad, CMMS, and Kronos work management systems.

Target hiring range: $36.39 - $47.55 per hour. Actual salary will vary based on education, experience, and internal equity. Shift: First Shift. This role is essential (short‑term status) and alternate (long‑term status) under Ohio State policy. The Ohio State University and Wexner Medical Center are equal opportunity employers. The university is an equal opportunity employer, including veterans and disability.