Administrative Support Professional (Part-Time)

Part-Time Administrative Assistant

Pay: $15.00 per hour

Hours: Up to 20 hours per week

Location: Hybrid/Remote (as needed)

Position Overview
We are seeking a dependable, organized, and compassionate assistant to support the daily operations of a growing mental health and wellness practice. This role serves as the first point of contact for clients and helps ensure a positive client experience while assisting with administrative, scheduling, and outreach activities.

The ideal candidate is professional, detail-oriented, comfortable communicating with clients, and able to manage multiple tasks independently.

Primary Responsibilities
Client Support & Scheduling

Answer phone calls, text messages, and client inquiries.

Schedule, reschedule, and confirm appointments.

Follow up with missed appointments and cancellations.

Respond to consultation and Employee Assistance Program (EAP) inquiries.

Welcome and assist new clients through the onboarding process.

Maintain professional and compassionate communication with clients.

Administrative Support

Respond to emails and voicemail messages.

Organize and maintain client files and practice records.

Assist with medical records requests and administrative forms.

Maintain and update accepted insurance information through Alma and Headway platforms.

Organize provider schedules and calendars.

Perform occasional errands related to office or program supplies.

Client Retention & Outreach

Contact former clients for follow-up and re-engagement opportunities.

Assist with community outreach efforts and referral relationship development.

Help distribute flyers and promotional materials.

Support wellness program promotion and event preparation.

Marketing & Social Media

Create and schedule weekly social media posts.

Assist with creating flyers, newsletters, and promotional materials.

Support vendor events and community engagement opportunities.

Help promote workshops, wellness programs, and practice services.

Qualifications

Excellent verbal and written communication skills.

Strong organizational and time-management abilities.

Comfortable using email, scheduling software, social media, and Microsoft Office/Google Workspace.

Ability to maintain confidentiality and professionalism.

Self-motivated and able to work independently.

Experience in customer service, healthcare, behavioral health, administration, or office support preferred.

Preferred Skills

Experience with mental health or healthcare practices.

Familiarity with EHR management platforms.

Basic social media marketing experience.

Experience with client scheduling and administrative support.

Success in This Role
The successful candidate will help create a welcoming experience for clients, improve practice organization, support client retention, and assist with basic marketing and outreach efforts while maintaining excellent customer service.

"This position has the opportunity to grow in responsibilities and hours as the practice expands."

Pay: From $15.00 per hour

Benefits

Flexible schedule

Work Location: Hybrid remote in Douglasville, GA 30134

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