Liaison - Full Time

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, and independent practices to remove barriers to care to ensure all people have access to the care they deserve.

The Patient & Provider Success Liaison is an operationally critical role in AndHealth's Provider partnership model. Every successful partnership we have built has involved someone who owns patient identification and engagement at the practice level.

The Patient & Provider Success Liaison is forward-deployed - present in partner practices and at times working directly in their EHR. Work within partner practice (including in EHR systems) to identify CDM-eligible patients in target specialty (MS, dermatology, rheumatology)

Conduct outbound patient contact as needed to support enrollment and transition - warm, professional, and brand-appropriate

Track enrollment funnel for each practice account and surface patterns that indicate process gaps, with solutions

Serve as the on-site expert when a physician or staff member encounters a medication access challenge

Build working relationships with practice coordinators, medical assistants, and office managers - the people who execute the day-to-day

Identify and surface practice-level issues to the Provider Partner Account Management Director and Strategic Account Director before they affect the relationship

Maintain accurate patient-level records in AndHealth's systems for all assigned accounts

Provide regular status updates to Provider Partner Account Management Director and Strategic Account Director on enrollment activity, access barriers, and practice dynamics

Partner with Account Management to document any bespoke workflows or commitments unique to each practice for knowledge continuity

Bachelor’s Degree required.

5+ years in a field reimbursement, patient access, or clinical operations role

While working collaboratively and connecting dots internally, comfort working independently and autonomously while in provider offices - you are a self-directed professional who doesn't need daily supervision

Strong interpersonal skills with clinical and administrative staff at all levels

Willingness to travel regularly; expected to be on-site at partner practices most days per week

A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly.

We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.

Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more.

We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.

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