Head of Sales & Business Operations

Company Description The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing. With our premium brands: At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life.

Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.

The Sales Operations Manager is responsible for leading and optimizing the sales operations and administration functions to ensure efficiency, accuracy, and scalability. This role partners closely with sales leadership, marketing, finance, and other departments to streamline processes, manage data, and provide actionable insights that drive revenue growth.

Sales Operations:

Develop, implement, and continuously improve sales processes and workflows.

Administer and maintain CRM systems (Salesforce).

Ensure data integrity and accuracy across all sales platforms.

Develop and maintain dashboards and reports to track KPIs, pipeline health, and revenue performance.

Assist in sales forecasting and pipeline analysis to support accurate revenue projections.

Act as a liaison between sales, marketing, finance, and operations to align goals and initiatives.

Sales Administration:

Manage contract administration, including review, compliance, and documentation.

Coordinate pricing approvals, discount structures, pricing and promotional programs.

Manage the Unilateral Pricing Program, co-ordinate with committee and liaise with Legal council as and when required.

Ensure accurate and timely invoicing and credit management in collaboration with finance.

Maintain customer records and ensure data integrity across all systems (SAP, CRM etc.).

Monitor and manage sales incentive programs and commission calculations.

5+ years of experience in sales operations or revenue operations.

• Expertise in CRM systems (Salesforce preferred), SAP and sales analytics tools and Power Point
• Bachelor’s degree in Business, Marketing, or related field preferred.

Advanced Excel and data visualization experience (Tableau, Power BI).

Knowledge of sales methodologies and revenue operations best practices.

Experience managing a team or leading cross-functional projects.

S. base salary range for this full-time position is $80,000-$110,000 annually. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.

All of your information will be kept confidential according to EEO guidelines.

We welcome applications from people with disabilities and can offer support, if needed.