Support Services Person ll

Job Title: Client Adviser

Division: Retail, Brand Boutique

The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives within our brand boutique. This is accomplished through excellent interpersonal communication, demonstrating enthusiasm and passion for the brand at all times, attractive and inviting displays, as well as clean and well‑lit stores. It is crucial that Client Adviser focuses on developing a long‑term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following‑up, embracing and utilizing the CRM system and tools, and handling escalated issues with outstanding diplomatic skills.

Be enthusiastic and knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availability.

Educate and inform the client based on their needs, building trust and developing a long‑term client relationship.

Responsible for implementing brand strategies and guidelines.

Make certain the visual presentation of the watches is consistent with the luxury image of the brand.

Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable.

Obtain client information utilizing the CRM system to build an on‑going relationship.

As appropriate, follow‑up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/campaigns.

Readily accept and incorporate constructive advice given by managers on how to improve sales performance.

Set‑up cases and windows.

Respect other Client Advisers fostering an environment of support and collaboration.

Adhere to the company dress code policy.

Attendance is a crucial part of performance. Help set‑up or close store depending upon shift.

Brand Responsibility

Ensure appropriate visual merchandising of all products in the store.

Check stock on a daily basis and make certain watches are handled properly (Quality of the stock).

Maintain informed and up‑to‑date on brand and industry product knowledge by attending training conducted by the brand and Tourneau|Bucherer.

Embrace and execute the selling and service experience to brand and Tourneau|Bucherer standards.

A passion for building clientele and selling.

Must be able to work a flexible schedule throughout the week.

Ensure appropriate visual merchandising of all products in the store.

Check stock on a daily basis and make certain watches are handled properly (Quality of the stock).

Maintain informed and up‑to‑date on brand and industry product knowledge by attending training conducted by the brand and Tourneau|Bucherer.

Embrace and execute the selling and service experience to brand and Tourneau|Bucherer standards.

SALARY: $23.00-$27.00 per hour plus commission

All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

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