Head of Services - Support and Managed

Sodexo is seeking a Patient Services Manager 2 for UTMB Health - Galveston Campus. Providing a full range of primary and specialized care, UTMB includes a vast network of hospitals and clinics.

Partner with clinical and food service teams to improve patient satisfaction and service excellence. Drive performance, staff development, and operational efficiency while supporting Sodexo's commitment to quality and compassionate care.

Oversee daily patient dining operations, patient meal service and visiting patients. Support patient safety and the patient experience initiatives and implement action plans to improve operational performance.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

Establishes operating standards, implements quality improvements and communicates them to employees.

Manage, schedule and train frontline team and supervisors

Coordinate department safety and sanitation

Experience managing patient dining, food service, hospitality, or healthcare operations

Ability to build collaborative relationships with nursing, clinical teams, and hospital leadership

Passion for delivering exceptional customer and patient experiences

Experience analyzing performance metrics and implementing operational improvements

Knowledge of food safety, sanitation, HACCP, and regulatory compliance standards

Experience supervising union employees is preferred

Management Experience: 2 years

Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Medical, Dental, Vision Care and Wellness Programs

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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