General Maintenance Repair Tech - Plumbing

Join our team and become an integral part of Sila's commitment to exceptional HVAC services, customer satisfaction, and technical excellence. HVAC Service Technician
Up to $5,000 SIGNING BONUS!
Good HVAC techs have options. Great HVAC techs should work somewhere that actually appreciates them.
Sila Services is growing in Stoneham, and we’re looking for experienced HVAC Service Technicians who know how to diagnose a system, take care of the customer, and get the job done right.
And right now, we’re offering up to a $5,000 signing bonus for experienced HVAC Service Technicians who join our team!
Diagnose, troubleshoot, service, and repair residential HVAC systems
Perform preventative maintenance and system tune-ups
Work on furnaces, boilers, heat pumps, mini splits, central AC, air handlers, and other residential equipment
Troubleshoot electrical, mechanical, airflow, and control issues
Provide customers with options and recommendations based on their needs
Deliver the kind of customer experience that keeps people calling Sila
3+ years of residential HVAC service experience preferred

• Experience with gas furnaces, boilers, heat pumps, mini splits, and AC systems
• Comfortable troubleshooting electrical and low-voltage systems
• Strong customer service and communication skills
• Because we want this to be more than just your next HVAC job.

We invest in our people and give our techs the tools, training, support, and opportunities they need to succeed. Competitive hourly pay

• Performance and earning opportunities
• Company vehicle and gas card
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Training and professional development
• You already know HVAC. Now come work somewhere that knows the value of a great HVAC tech.

Key Performance Indicators (KPIs) for Residential HVAC Service Technician:
Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Timely response ensures customer comfort and builds trust.
Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Successfully enroll customers in Sila’s service agreements, promoting long-term customer relationships and recurring revenue.
Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
Ensure zero safety incidents or accidents within the performance period.
Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Uphold professional communication and appearance at all times when interacting with customers.