Head of Care Management Operations

9amHealth is redefining cardiometabolic care with a first of its kind, whole body approach to preventing and treating diabetes, obesity, high blood pressure, and hypertension. Founded in 2021 and backed by top tier investors including 7Wire Ventures, Human Capital, Founders Fund, and Define Ventures, we deliver custom care plans, fast medication delivery, and expert guidance that empower patients to live healthier lives.

We believe AI enabled health services will be among the biggest winners of this technology shift, and we’re building accordingly. We already use AI across the product: member facing agents, clinical copilots, automated triage, intelligent care workflows. Our goal is to bring the cost of healthcare down dramatically while providing an incredible experience for both our members and clinicians. Our product and engineering team is distributed across the US and Austria, and we’re scaling it significantly.

We are seeking a Director of Provider Operations to serve as the strategic and operational owner of our provider organization. This leader will own the full provider lifecycle—from hiring and onboarding through engagement, performance, and retention—and build the systems, strategies, and experiences that enable providers to deliver exceptional care at scale.

This is a highly cross-functional, high-impact role at the center of our business. You will define how we build, deploy, support, and retain our provider network across W2 and 1099 models, ensuring we have the right providers, in the right places, at the right time—while creating a best-in‑class provider experience.

Own the end-to-end provider lifecycle across W2 and 1099 networks—from hiring and onboarding through engagement, retention, and offboarding.

Design and continuously improve a best-in‑class provider experience, including community, feedback loops, and engagement strategies.

Monitor provider performance metrics in collaboration with Clinical Operations and Quality leads and assist in providing feedback and performance coaching as it relates to quality of care, productivity, and efficiency.

Define and execute the provider workforce strategy aligned to business growth, demand, and regulatory requirements.

Own provider supply planning, including capacity forecasting, state expansion strategy, and licensing approach.

Partner with Recruiting to build high-quality pipelines and drive hiring outcomes (time-to-fill, quality, early retention), ensuring the right provider mix (MD vs NP, W2 vs 1099).

Performance, Productivity & Economics

Own provider performance frameworks across quality, productivity, and efficiency.

Monitor and optimize provider utilization and capacity across networks.

Design compensation and incentive models aligned with outcomes, and continuously evaluate provider unit economics to drive cost-effective, scalable growth in partnership with Clinical and Finance.

Own provider payment operations, including 1099 invoicing accuracy, timeliness, and transparency.

Strategy, Operations & Infrastructure

Own the strategy and operating model for the 1099 network, including when and how to leverage it alongside W2 providers.

Lead provider operations infrastructure, including payment systems, workflows, and tools to ensure accuracy, efficiency, and scalability.

Partner cross-functionally with Product, Engineering, Clinical, and Operations to build systems and experiences that reduce friction and enable high-quality care delivery at scale.

10+ years of experience in healthcare operations, provider operations, or workforce management.

5+ years of leadership experience managing provider teams and/or large-scale clinical operations.

Proven track record of building and scaling provider or workforce operations in high-growth environments.

Strong analytical and strategic thinking skills with experience managing capacity, utilization, and cost.

Experience in telehealth, digital health, or value-based care models.

Experience managing both W2 and 1099 workforce models.

A highly engaged, high-performing provider network with strong retention and tenure.

Scalable provider operations that support rapid business growth without compromising quality.

Strong provider satisfaction and community engagement.

Efficient, accurate provider payment and operations systems.

Clear, data-driven provider strategy tied to business outcomes.

Shape the future of provider operations in a high-growth telehealth company.

Build and lead a critical function at the center of the business.

Competitive compensation, equity, and benefits.

At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.

Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.

We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.

Our commitment to diversity and inclusion
Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We welcome applications from people of color, LGBTQ+, people with disabilities, members of ethnic minorities, and foreign born residents.

#