Now Hiring Dispatcher

Dispatcher
AIS Commercial Parts and Service A Tech24 Company
Location: Pittsburgh, PA
Compensation Range: $18-$25 per hour plus Quarterly Incentive Bonuses
Why Join AIS Commercial Parts and Service?
At AIS, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

Weekly Pay Reliable pay, every week
Fully Equipped for Success Company computer and equipment provided
Work-Life Balance Generous paid time off, paid holidays, and your birthday off
Comprehensive Benefits Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
Company-Paid Protection Long-term disability and basic life insurance at no cost to you
Retirement Planning Made Easy 401(k) with company match and immediate vesting
Employee Assistance Program (EAP) Free, confidential counseling and support for you and your family, including financial and legal resources
About the Center
AIS: AIS Commercial Parts and Service has been providing quality parts and service since 1981. Serving Western Pennsylvania, Northeast Ohio, and Northwestern West Virginia, we are the largest independent parts and service network in the tri-state area. With offices in Cleveland, Pittsburgh, Youngstown, and Erie, our factory-trained technicians are available 24/7 to provide exceptional service, as well as accurate parts identification. We understand that foodservice equipment repair and replacement parts are essential to maintaining a thriving business, and we strive to meet the needs of each and every customer.
In addition to our large inventory of OEM parts, AIS services all makes and models of gas, steam, electric, and refrigerated food service equipment as well as all lines of beverage equipment.
Position Summary
As part of the AIS Pittsburgh team and broader Tech24 network, the Dispatcher serves as the central hub of communication between customers and technicians. This role is responsible for coordinating service requests, managing technician schedules, and ensuring timely, accurate, and professional service delivery. The ideal candidate remains calm under pressure, communicates clearly, and thrives in a fast-paced, ever-changing environment.
Key Responsibilities

Dispatch service calls and assign jobs to technicians in an efficient and timely manner
Coordinate and manage technicians' daily schedules and routes
Communicate appointment details and updates with customers
Deliver a high level of customer service through professional and courteous interactions
Clearly communicate service needs between customers and technicians
Distribute workload in a way that maximizes productivity while maintaining fairness across the team
Track and coordinate follow-ups for jobs requiring return visits
Learn and effectively utilize the company's dispatch and business systems
Maintain positive working relationships with technicians and administrative staff
Provide backup support in the absence of the Branch Manager
Participate in a rotational on-call schedule as needed
Qualifications

High school diploma or GED required
Minimum of 3 years of dispatching experience
Prior experience in HVAC and/or food service industry preferred
Strong attention to detail with the ability to work accurately and efficiently
Excellent customer service, verbal, and written communication skills
Proficient in computer systems and dispatch software
Ability to multitask and manage competing priorities in a fast-paced environment
Self-motivated with the ability to work independently and follow through on tasks
Willingness to participate in a rotational on-call schedule
Experience with third-party service platforms (e.g., EcoTrack, Corrigo, Vixxo) is a plus
Compensation Transparency
The advertised pay range for this position is $18-$25. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.
AIS/Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.