Service Writer - FULL TIME

Job Title: Service Writer

Job Type: Full‑Time

Salary Range: $24–$34 hourly, depending on experience

Job Summary: The Service Writer serves as the main point of contact between customers and the service department, managing repair requests for heavy equipment within our Machinery division. This role is responsible for preparing repair orders, providing estimates, verifying warranty coverage, and coordinating workflow to support technicians. The ideal candidate is organized, customer‑focused, and can manage multiple priorities in a fast‑paced environment.

Verifies warranty and service contract coverage by examining records and papers; Develops estimates by costing materials, supplies, and labor; calculates customer payment, including deductibles.

Maintains a job board and helps in delegating work to technicians.

Maintains customer confidence by explaining estimates and expected return of vehicle; obtains customer approval of estimates; provides contact telephone numbers; Maintains unit records by recording problems and corrective actions planned.

reading manufacturers' publications and taking online factory courses.

Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem‑solving.

Basic mechanical knowledge is a plus.

Bilingual in Spanish is a plus.

Able to accomplish monthly service goals and deadlines.

Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace.

Medical coverage (PPO + HSA options).

Dental, Vision, and Life insurance provided at no cost.

80 hours of annual vacation, increasing with years of service.

One full paid day off annually for community volunteer work.

Annual Holiday Party, including covered airfare and hotel for employees and a guest.

Open‑door policy, fostering a collaborative environment with active owner and management involvement.

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