Head of Operations & Business Management

Director of Operations – HealthcareLocation: Houston, TX (On-site | Potential Travel)Lead with Purpose. Build the Future of Healthcare in Michigan with EPIC HealthAt EPIC Health, we’re on a mission to revolutionize healthcare delivery with relentless focus, innovation, and compassion. As we expand into Texas, we’re looking for a dynamic Director of Operations to play a critical leadership role in launching, scaling, and optimizing our footprint in the region.This is a unique growth opportunity. During the initial market-entry phase, the Director of Operations will serve as a hands-on operational leader, performing Business Administrator and/or District Manager responsibilities as needed to establish strong clinic operations. As the state expands, the position will evolve into a traditional Director of Operations role with broader strategic oversight.What You’ll DoStrategic Leadership & Market ExpansionLead the development and execution of operational strategy for EPIC Health’s Texas market.Partner with executive leadership to build and scale clinic operations across Houston and surrounding areas.Support new site launches, including staffing models, workflows, and operational readiness.Operational OversightOversee day-to-day operations across one or multiple clinic locations.Ensure efficient work flows, optimal staffing, and high-quality patient care delivery.Michigan Compliance & Regulatory ManagementEnsure compliance with Michigan healthcare regulations.Financial ManagementDevelop and manage budgets, monitor performance, and drive operational efficiency.Identify opportunities for cost optimization and revenue growth while maintaining care quality.Quality & Performance ImprovementEstablish and monitor KPIs related to patient outcomes, satisfaction, and operational performance.Lead continuous improvement initiatives to enhance care delivery and clinic efficiency.Team Development & Culture BuildingRecruit, train, and develop high-performing clinical and administrative teams in a new market.Build a strong, mission-driven culture aligned with EPIC Health’s values.Provide ongoing leadership, coaching, and performance management.Technology & InfrastructureSupport implementation and optimization of EHR and operational systems.Help establish scalable infrastructure to support multi-site growth.Risk ManagementIdentify and mitigate operational risks in a new and evolving market.Develop and enforce policies and procedures to ensure compliance and organizational integrity.What You BringQualificationsBachelor’s degree in Healthcare Administration, Business Administration, or related field (Master’s preferred).5–7+ years of healthcare operations leadership experience, with multi-site or growth experience strongly preferred.Experience in clinic startup, expansion, or turnaround environments is highly desirable.Strong knowledge of healthcare regulations and compliance requirements (Texas experience preferred).Skills & CompetenciesProven ability to build and scale operations in a new market.Experience managing cross-functional teams and complex projects.Proficiency in EHR systems, data analytics, and Microsoft Office Suite.PreferredExperience in Michigan healthcare operations or similar regulatory environments.Background in primary care, value-based care, or multi-specialty operations.Why Join EPIC Health?Growth Opportunity – Be a key leader in expanding EPIC Health into a new state.High Impact Role – Directly shape operations, teams, and patient outcomes in Texas.Ready to Build Something EPIC?If you’re a driven operational leader ready to help launch and grow a healthcare organization in Texas, we want to hear from you.Apply today and be part of building something truly impactful at EPIC Health.