Head of Operations Management (m/w/d)

At International Finance Bank (IFB) , our people are at the heart of everything we do. We believe meaningful impact starts with our people, which is why we are committed to creating an environment where talent is empowered to thrive, reach its full potential, and make a lasting difference.

Here, your contributions matter, your growth is supported, and your ideas can help shape the future. Connect your personal values with meaningful work. We foster a culture where every individual understands the impact of their contributions and plays a role in building something greater.
• Support for your Well-Being: Benefit from a comprehensive rewards package that includes competitive benefits, wellness initiatives, flexible work arrangements, and transparent, equitable compensation.
How You'll Make an Impact: This role is responsible for managing the efficient and effective processing of loan applications while delivering exceptional service to clients and internal stakeholders. By implementing streamlined workflows and maintaining compliance with regulatory standards, the Loan Operations Manager aims to enhance the overall quality and speed of loan operations.

Develops and implements strategic plans and operational policies for the loan operations department, ensuring alignment with the organization's overall objectives.

• Analyzes industry trends and regulatory changes to identify opportunities for improving loan processing efficiency and enhancing service delivery.
• Collaborates with senior management to establish key performance indicators (KPIs) and metrics to measure the performance and effectiveness of loan operations.
• Monitors team performance and productivity, providing insights and corrective action plans to improve operations and meet established targets.
• Coordinates with sales, underwriting, and risk departments to facilitate smooth loan processing and resolve any operational issues that may arise.
• Oversees the daily operations of the loan processing team, ensuring compliance with internal policies and external regulations throughout the loan lifecycle.
• Bachelor's degree in Business Administration, Finance, Accounting, Economics, or Banking and Financial Services Management

Languages: English and Spanish (Preferred)
Loan Operations and Servicing Expertise: Strong knowledge of commercial and consumer loan processing, documentation, boarding, funding, servicing, and loan lifecycle management.

• Banking Regulations and Compliance: Knowledge of applicable banking regulations, lending guidelines, audit requirements, and internal controls to ensure compliance throughout the loan process.
• Loan Systems and Technology: Proficiency with core banking systems, loan origination systems (LOS), document management platforms, workflow tools, and Microsoft Office applications, particularly Excel.
• Data Analysis and Performance Management: Ability to analyze operational metrics, monitor KPIs, identify process improvement opportunities, and generate reports to support decision-making and operational efficiency.

Together, we are redefining what it means to go Beyond Banking by creating a stronger future for our people, our clients, and the communities we serve.
It is the policy of IFB to provide Equal Employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, protected veteran status, or any other status protected under applicable federal state or local laws.
The Bank takes affirmative action to ensure equal opportunity in all employment practices for minorities, women, protected veterans, and individuals with disabilities.

Applicants must be currently authorized to work in the United States on a full-time basis IFB does not provide visa sponsorship or take over sponsorship for employment-based visas at this time, including but not limited to H-1B, H-2B, E-3, TN and F-1 (OPT/STEM), or J-1 visas. To promote the safety and well-being of our employees and customers, IFB maintains a drug-free workplace. All candidates selected for hire are required to successfully complete a pre-employment background check and drug screening in accordance with company policy and applicable law.