Head of Programme Management

Program Director
Status: Full-Time Salaried
FLSA Classification: Exempt
Summary of Position: Program Director is responsible for the overall administration of the Columbia County Program. This includes the provision of participants services, personnel management, and budget management.
The duties of the Program Director position include, but are not limited to, the following:

Responsible for all services provided to participants and their families who are referred to the program. Ensure that all participants receive the appropriate number of hours, contacts, services, specified monies, and activities as required by contract with the referring authority or the third-party payor. Ensure that all services have been authorized or reauthorized by the referring authority or third-party payor.
Oversee the intake process including interviewing referrals and appropriate family members along with referring authority staff. In conjunction with the participants and family ensure that a service or treatment plan that meets the individual needs of the participants and family is developed and implemented. Such plans must be strength-based using the wraparound plan model.
Monitor service delivery provided by staff and ensure that staff implements the goals in the service or treatment plans, as well as implement any revisions to the plan that result from changing needs or case reviews.
Identify, recruit, hire, train, monitor, and supervise all direct service processional and administrative staff in the local program, following the YAP, Inc. Personnel Policies, and procedures, including the matching zip code policy for recruiting direct service staff whenever possible. Ensure that staff qualifications meet those imposed by the referring authority or third party payor.
Provide direct service professional personnel with staff development and training sessions as required by YAP, Inc. policies. Promote staff development including the provision of cross-training among staff.
Conduct staff meetings and training sessional for program personnel. Attend staff meetings and training as assigned by Regional Director
Assist staff in creative problem solving, including securing needed professional resources for participants and their families. Ensure that activities for participants and their families involve education, employment, social, and other areas of need. Develop plans for discharge which include community linkages that will support the participants and family after termination of service.
Ensure that all required timelines and due dates are met. This includes submission of all administrative, fiscal, and billing documents and database information to the Support Center for processing and all reports and documents that are required to be submitted by referring authorities and third-party payors.
Manage the local program with budget parameters.
Identify new opportunities and new projects to assist in the growth and development of YAP, Inc. Programs and Services.
Qualifications/Requirements:

Bachelor's Degree is required with relevant experience
Master's Degree preferred.
Minimum One (1) year of experience in community-based agency program is acceptable except for programs where the referring authority requires a specific degree.
Experience working with at-risk youth and families
Strong verbal and written communication skills
Proficiency in Microsoft Office 365; Knowledge of electronic health records (EHR) systems is a plus.
Some understanding of insurance, and third-party billing is helpful.
Excellent written and verbal communication skills
Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment
Some evenings may be required, flexible schedule
Bilingual (Spanish speaking) is a plus.
Reliable transportation, driver's license, and current auto insurance coverage is required.
Benefits Available:

• Medical/Prescription
• Dental
• Vision
• Short Term Disability
• UNUM Supplement Insurance
• Employee Assistance Program
• Pet Insurance
• Paid time Off
• Holiday Pay
• 403(b) Retirement Savings Plan.
• Weekly Pay
• Direct Deposit
• Flexible Schedule

Youth Advocate Programs, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics.