Human Resources Generalist - Payroll/Recruitment (Full Time)

Reports To: Director of Human Resources
Company: MML Hospitality
Employment Type: Full-Time, Salary Exempt
Position Summary MML Hospitality is seeking a highly organized and service-oriented Human Resources Generalist to support our New York City hotel operations. This position serves as a trusted partner to hotel leadership and employees by providing comprehensive HR support in the areas of employee relations, onboarding, compliance, leave administration, payroll support, employee engagement, and HR administration.
The ideal candidate is a proactive HR professional with strong communication skills, sound judgment, and the ability to build positive relationships while maintaining confidentiality. This role plays a critical part in fostering a positive workplace culture while ensuring compliance with federal, New York State, and New York City employment laws and company policies.
Serve as the primary HR contact for employees and managers regarding workplace concerns, policies, and employment practices.
Conduct prompt, thorough, and confidential investigations into employee complaints, workplace concerns, policy violations, and misconduct.
Partner with department leaders to resolve employee relations matters while minimizing risk and maintaining consistency.
Coach managers on performance management, attendance, corrective action, documentation, conflict resolution, and employee development.
Prepare and maintain disciplinary documentation, performance improvement plans, counseling records, and investigative files.
Support grievance administration and labor relations activities, including working with union representatives and ensuring compliance with applicable collective bargaining agreements.
Assist with unemployment claims, employment verifications, and other employment-related matters.
Identify employee relations trends and recommend proactive solutions to improve engagement, retention, and workplace culture.
New Hire Process & Onboarding
Manage all new hire documentation, ensuring accuracy and compliance with company policies and legal requirements.
Prepare offer letters, onboarding materials, and employment documentation.
Conduct new hire orientation and facilitate a welcoming onboarding experience.
Ensure all required documentation is completed and maintained accurately within the HRIS.
Ensure completion of required workplace trainings, including anti-harassment, food safety, and other regulatory training.
Personal leaves of absence
~ Payroll Support
Employee Engagement & Recognition
Assist with employee appreciation events and morale-building activities.
HRIS Administration
Maintain employee records within the HRIS, ensuring accuracy and confidentiality.
Process personnel changes and maintain digital personnel files.
Generate reports and analyze HR metrics, including turnover, vacancies, onboarding, attendance, and other key performance indicators.
Assist with HR reporting and workforce analytics.
Policy Administration
Assist in developing, updating, and communicating HR policies and procedures.
Ensure policies remain compliant with changing employment laws.
Educate employees and managers on company policies and HR best practices.
Bachelor's degree in Human Resources, Business Administration, or related field preferred.

SHRM-CP, PHR, or similar HR certification preferred.

Minimum of 3 years of Human Resources experience.
Experience conducting employee investigations and managing employee relations matters.
Excellent employee relations and conflict resolution skills.
Experience with HRIS systems (Paylocity preferred).
Bilingual (English/Spanish) preferred.
Primarily office-based with frequent computer use.
Ability to sit, stand, and walk throughout hotel operations.
Ability to conduct orientations, meetings, investigations, and training sessions.