Head of Operations Management (m/w/d)

25795

Must-Have Skills Transportation operations experience

Routing and dispatching experience

Warehouse management experience

What You’ll Do Monitor daily delivery operations and resolve service exceptions

Support drivers and customer service teams with real-time troubleshooting

Train and onboard new team members

Build, manage, and adjust office and driver schedules

Order and maintain office supplies

Prepare delivery manifests and ensure dispatch readiness

Collaborate with routing and driver managers to optimize performance

Review payroll and resolve discrepancies

Process reschedules, cancellations, and customer service exceptions

Oversee inbound and outbound logistics at 3PL locations

Track recycling and waste levels and recommend operational improvements

Daily & Weekly Responsibilities Track delivery exceptions and ensure timely resolution

Monitor compliance with check-ins, paperwork, and routing standards

Review next-day delivery plans and adjust schedules as needed

Submit nightly operations recap reports

Attend weekly planning and operations meetings

Conduct inventory checks and order supplies

Success Metrics On-time and complete delivery performance

Driver satisfaction and engagement scores

Employee retention and safety compliance

Labor hours and productivity versus goals

Fleet damage and repair cost management

Apply End Date: 2026-12-31

#J-18808-Ljbffr The Home Depot