Information Technology Help Desk Technical Support

Regular Hours: 40 per week, M-F, office open 7am to 6pm EST

Pay Range: $19.00 to $24.00 Hourly

Employment Type: Full-time

This position is on-site in our Columbus, Ohio office. At Astute Technology Management , we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. As a Help Desk Technician , you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.

Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.

Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.

Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.

Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.

Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.

Conduct and document network audits, and maintain up-to-date client infrastructure records.

Minimum 2 years' experience in Help Desk or Technical Support.

High School diploma or equivalent

Exemplary customer service skills and a client-first mindset.

CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).

MTA - Operating, Networking, and Security Fundamentals (or equivalent).

Basic network troubleshooting skills.

Experience supporting Windows and MacOS environments.

Low-cost dental and vision coverage

• Financial assistance for ongoing professional development and training
• Monthly mobile phone allowance
• 15 days PTO annually (accrued) and Flex Time
• 6 paid holidays
• Client review spot bonuses

Hybrid role requiring regular office presence

Dexterity of hands and fingers to operate a computer equipment, and similar tools

Apply today and help us deliver exceptional IT services across the region.