Receptionist/ Customer Support / Front desk

Position Summary
The Receptionist serves as the first point of contact for residents, families, visitors, vendors, and staff. This position provides professional and courteous front-desk support while assisting with daily administrative and communication needs of the skilled nursing facility.

Key Responsibilities

Greet and assist residents, families, visitors, vendors, and staff in a professional and welcoming manner.

Answer, screen, and direct incoming telephone calls and messages to the appropriate department or staff member.

Provide accurate general information regarding the facility while maintaining confidentiality.

Maintain the reception area and ensure the front desk remains organized and professional.

Assist with visitor sign-in and facility access procedures in accordance with facility policies.

Receive and direct visitors, deliveries, and vendors to the appropriate areas or departments.

Assist residents and families with basic inquiries and route concerns to the appropriate staff member.

Maintain accurate logs, records, messages, and other front-office documentation as assigned.

Assist with administrative tasks such as filing, photocopying, scanning, faxing, and handling routine correspondence.

Support the Admissions and Business Office teams with administrative duties as needed.

Maintain the confidentiality and security of resident, employee, and facility information in accordance with HIPAA and facility policies.

Communicate professionally and respectfully with residents, families, coworkers, and members of the interdisciplinary team.

Follow facility policies, procedures, safety requirements, and applicable federal and California regulations.

Perform other related administrative duties as assigned.

Qualifications

High school diploma or equivalent preferred.

Previous receptionist, front-desk, healthcare, skilled nursing, assisted living, or customer service experience preferred.

Strong verbal and written communication skills.

Professional, courteous, and compassionate approach when interacting with residents and families.

Basic computer skills and familiarity with common office applications.

Ability to maintain accurate records and handle multiple tasks in a busy healthcare environment.

Strong organizational skills and attention to detail.

Ability to protect confidential and sensitive information.

Ability to work effectively with residents, families, visitors, and facility staff.

Must be dependable, professional, and able to follow facility policies and procedures.

Work Environment
This position is performed primarily at the facility's reception/front-desk area within a skilled nursing and post-acute care environment. The Receptionist may interact with residents who have varying physical, cognitive, and communication needs and must consistently demonstrate patience, professionalism, and respect.

Equal Opportunity
The facility is committed to providing equal employment opportunities and maintaining a workplace free from unlawful discrimination and harassment in accordance with applicable federal and California law.

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