Help Desk Support/Technical Support - Remote

Service Desk Analyst 1— Hybrid | Topeka, KS

Be the first friendly, knowledgeable point of contact for IT support—helping internal employees, contractors, and interns get back to work quickly when technology issues arise. As a ServiceDesk Analyst I, you’ll troubleshoot and resolve incidents and service requests across hardware, software, mobile devices, Microsoft 365, identity/access, and connectivity in a ServiceNow-driven environment. This role is ideal for a customer-focused support professional who thrives in a fast-paced setting, communicates clearly with both technical and non‑technical users, and takes pride in delivering reliable, secure support.

2+ years supporting end users in a Service Desk/Help Desk/Desktop Support (or similar) environment

Windows 10/11 workstations and laptops

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

VPN/connectivity and basic network troubleshooting

Ability to document, track, and manage work in ServiceNow (Incidents/Requests/Knowledge) while meeting service level expectations

Excellent customer service skills: active listening, clear communication, professionalism, and sound judgment

Ability to prioritize multiple requests, work independently, and navigate multiple applications at once

Working knowledge of security best practices, user verification, and data protection standards

Microsoft Entra ID (Azure AD), account management, access provisioning, and MFA enrollment

Microsoft Intune or other endpoint/mobile device management (MDM) tools

Citrix virtual desktop/application environments

Corporate‑issued iOS/Android device enrollment, configuration, troubleshooting, and lifecycle support

Remote support tools and knowledge‑centered support practices

Experience supporting enterprise technologies in a large corporate environment or utility organization (preferred)

Industry certifications (preferred): CompTIA A+, Network+, Security+, Microsoft Certifications, and/or ITIL Foundation

Eight‑hour shifts covering core hours Monday–Friday, 6:30 AM–5:00 PM, including a mandatory one‑hour lunch and two 15‑minute breaks

Hybrid work: Onsite for initial equipment setup and training; after training period, minimum 1 day/week onsite

Must reside within a 60‑minute commute of the Topeka General Office (Topeka, KS)

Must have reliable internet service and phone access for remote work

Parking near the Topeka General Office is limited to nearby garages with a daily rate; Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)

Health Savings Account (HSA) (for employees working 20+ hours per week)

Life & Disability Insurance (for employees working 20+ hours per week)

Employee Assistance Program (EAP)

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.

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