Front Desk Receptionist FULL TIME - IMMEDIATE START

Front Desk Clerk- CRC
Caravan Court - Arlington, TX 76011
Overview
Position Type Full Time
Description
Are you a Customer Service Super Star. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt Reports to: Front Office Manager
Job Summary
The front desk agent at Caravan Court facilitates guest request completion and oversees the daily check in and check out process for hotel guests.
Essential Duties & Functions
Operational Responsibilities
Log all guest requests into portal
Communicate updates and correspondence with guests
Perform check in and check out tasks according to hotel standards
Complete daily front desk checklist
Adhere to core standards
Guest Services
Anticipate and attend to guest needs
Report all incidents according to company guidelines
Store guest luggage and document appropriately
Receive and store guest packages
Administer lost and found per company guidelines
Team Support and Training
Attend and contribute to department meetings
Participate in cross training
Complete all required trainings
Communication and Reporting
Facilitate all internal communications and follow up accordingly
Run all reports necessary to the operation
Complete full shift pass on reports
Safety & Compliance
Adhere to all safety and security guidelines

Qualifications
Essential Skills and Qualifications
Strong verbal and written communication skills
Effective time management and problem-solving skills
Proficiency in Microsoft applications
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Effective computer skills
Physical Requirements
Sitting: Short periods of time
Standing/Walking: Long periods of standing, minimum of 5 consecutive hours
Lifting/Carrying: Occasionally, maximum of 20 pounds
Working Environment
Interior: Majority of time spent in front desk building
Exterior: Escorting guests to required areas of the hotel
Basics
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor
Candidate Profile
Education and Experience
Hotel or Office administration experience preferred
No minimum education requirements required
Valencia Hotel Group