FULL-TIME NIGHT CONCIERGE

A concierge position requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. On a daily basis the concierge will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge. Working as a FirstService Concierge means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Concierge is expected to have an in-depth knowledge of the local area. Residents will approach the concierge with questions, seeking suggestions, and demanding problem resolutions. Requests from residents can range from arranging transportation or providing directions. The concierge must make an effort to develop relationships with local business owners and VIPs in order to facilitate the fulfillment of resident requests. Demonstrates superior customer service at all times and a genuine desire to serve.
Warmly greets and directs residents and guests arriving to or departing from the property.
Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; and coordinating housekeeping or other community-specific services (for example, dog walking).
Maintains familiarity of all community amenities and activities. Adheres to company standards for resident and guest services.
Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.
Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction.
Assists in the training of concierge staff.
High school diploma or equivalency required.
Fluency in one or more foreign languages is also a plus.
Minimum of one year of high-end/luxury of hospitality or property management experience preferred.
Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality.
Computer - Equipment Requirements: Proficiency in Microsoft Office and information system hardware/software required. Performs a wide variety of tasks using a computer and other electronic systems (e.g., key track, telephones, radios, television, monitors, etc.).

What We Offer: As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple plans, including medical, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. LI-DNI We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. we will respond in accordance with Local Law 144, within 30 days.